Senior Technical Program Manager at Uniphore

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Enterprise SoftwareIndustries

Requirements

12+ years of experience in technology-driven organizations, preferably with exposure to global tech companies or high-growth startups
5–8 years of proven success in driving large, cross-functional, and organization-wide programs
Strong engineering background with prior hands-on development or testing experience; candidates who transitioned from coding to program management are highly preferred
Proven expertise in executing large-scale technical programs, driving strategy into execution with strong focus on AI systems and emerging technologies; skilled in aligning cross-functional teams, resolving risks, and delivering impactful outcomes
Self-driven with the ability to conceptualize, establish, and scale new programs from the ground up; must be comfortable rolling up sleeves when needed
Strong working knowledge of Agile, Scrum, Kanban, and traditional program management frameworks to adapt program style to team needs
Bachelor’s or master’s degree in engineering/technology, MCA, or equivalent

Responsibilities

Drive execution of strategic programs spanning multiple products and functions
Build detailed program plans, ensuring alignment of timelines, resourcing, budgets, and dependencies
Oversee delivery, release planning, and deployment cycles, ensuring commitments are met with high quality
Standardize the use of program management tools and processes across teams for consistency and transparency
Partner with engineering, product, and business teams to align scope, priorities, and schedules
Track and communicate progress, risks, and dependencies across multiple concurrent initiatives
Identify execution bottlenecks proactively and work with stakeholders to resolve blockers quickly
Lead effective stakeholder management across executive leadership, engineering, product, delivery, and support functions

Skills

Program Management

Stakeholder Management

Cross-Functional Teams

Release Planning

Risk Management

Dependency Tracking

Budget Management

Timeline Management

Engineering Collaboration

Product Management

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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