Senior Technical Implementation Specialist at Paperless Parts

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Manufacturing, SaaSIndustries

Requirements

US Citizenship or Green Card Holder (due to US Export Control Laws)
4+ years of relevant experience
Deep technical mastery in Paperless Parts Platform coding language, P3L, and Python
Expert-level proficiency in CNC Machining and Sheet Metal Fabrication quoting and estimating
Comprehensive understanding of manufacturing industry standards (CNC machining, sheet metal fabricating, 3D printing)
Exceptional communication skills to navigate difficult conversations
Ability to analyze complex or unstructured customer data (e.g., in Excel) and manage advanced API workflows
Proven technical leadership with motivation to solve highly complex technical challenges and coach others

Responsibilities

Proactively mitigate project risks and collaborate with Implementation Project Managers (IPM) to adjust timelines based on accurate time estimates
Advise on and deploy complex configuration solutions for Paperless Parts' standard and customized integrations, acting as the team's subject matter expert
Serve as an escalation point for at-risk projects and highly complex customer requests, providing decisive technical guidance
Champion customer updates aligned with platform releases, ensuring seamless, non-disruptive transitions for strategic accounts
Demonstrate expert-level proficiency in Paperless Parts Platform coding language, P3L, and Python, applying a rigorous problem-solving approach to design customized, maintainable, and productized solutions
Improve configuration processes and define/enhance the team’s documentation approach to increase the speed and quality of deliverables
Analyze complex or unstructured customer data (e.g., in Excel) and manage advanced API workflows with ease
Mentor and coach junior Technical Implementation Specialists on technical best practices, complex configuration approaches, and professional soft skills, including leading difficult customer conversations
Define and enhance team best practices for configuration, technical support, and documentation
Provide complex technical support for both implementation and post-implementation issues, assisting the Paperless Parts Support team
Coach peers on effective consultative selling and enablement skills, helping the team bring confident solutions to customers
Consult and coach customers at a strategic level on optimal quoting workflows, leveraging a solid command of manufacturing industry standards (CNC machining, sheet metal fabricating, 3D printing)
Conduct deep, thorough discovery to inform solution design, always considering estimating best practices when addressing custom requirements
Utilize industry knowledge to educate customers and build credibility in the estimating and quoting space

Skills

Key technologies and capabilities for this role

PythonP3LCNC MachiningSheet Metal FabricationERP IntegrationsCustomer SuccessTechnical ConfigurationProject ManagementManufacturing QuotingProcess Improvement

Questions & Answers

Common questions about this position

What experience level is required for the Senior Technical Implementation Specialist role?

The ideal candidate has 4+ years of relevant experience.

What technical skills are essential for this position?

Expert-level proficiency in Paperless Parts Platform coding language (P3L) and Python is required, along with expertise in CNC Machining and Sheet Metal Fabrication quoting and estimating, and the ability to analyze complex customer data and manage API workflows.

Is US citizenship or Green Card required for this role?

Yes, this position requires US Citizenship or Green Card Holder due to activities subject to US Export Control Laws.

What does the company culture emphasize for this role?

Customer Success is at the center of everything, with a focus on technical mastery, cross-functional collaboration, mentoring team members, and driving process improvements.

What makes a strong candidate for the Senior TIS position?

A proven technical leader with deep manufacturing knowledge, exceptional communication skills for complex challenges, and a passion for coaching others while proactively mitigating risks.

Paperless Parts

Cloud-based quoting software for manufacturers

About Paperless Parts

Paperless Parts provides quoting software designed specifically for manufacturers, catering to a wide range of clients from small job shops to large production facilities. The main product is a cloud-based platform that simplifies and speeds up the quoting process, enhancing accuracy. Key features of the platform include advanced analytics, collaboration tools, and a part viewer, which collectively help manufacturers optimize their operations and increase their success rates in winning quotes. Unlike many competitors, Paperless Parts operates on a subscription-based model, allowing clients to access the software for a recurring fee. The company's goal is to make manufacturing more efficient and accessible, ultimately aiming to transform the industry.

Boston, MassachusettsHeadquarters

2017Year Founded

$36.1MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Paid Vacation

Wellness Program

Gym Membership

Commuter Benefits

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Employee Recognition Program

Risks

Increased competition from AI-driven platforms may erode market share.

Economic downturns could impact subscription-based revenue model.

Expansion into aerospace may face regulatory and compliance challenges.

Differentiation

Paperless Parts offers a unique AI-powered quoting tool, Wingman, enhancing efficiency.

The platform integrates seamlessly with existing ERP and accounting software for manufacturers.

Focuses on custom part manufacturing, providing tailored solutions for niche industry needs.

Upsides

Growing demand for AI in manufacturing boosts Paperless Parts' market potential.

Cloud-based solutions trend supports Paperless Parts' platform adoption and growth.

Expansion into aerospace industry offers significant market opportunities in Southern California.

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