Senior Technical Consultant, Platform - Federal

The Senior Technical Consultant will act as the functional and technical expert, configuring the ServiceNow Platform based on best practices to achieve customer business outcomes. This role involves creating and delivering platform solutions with a focus on long-term technical architecture and process design, supporting platform-wide process definition, re-engineering, and gap analysis through customer workshops. Responsibilities include advising customers on leveraging ServiceNow capabilities, leading design workshops across multiple platform products, guiding customers in documentation, and drafting technically-focused user stories with acceptance criteria. The consultant will also provide oversight and training for customer system administrators, lead technical aspects of project and solution delivery, develop integration components, prepare customer-facing technical deliverables, manage multiple complex projects, promote continuous improvement, support sales activities, and provide training to delivery teams and partners. Up to 50% travel may be required.