Senior Technical Account Manager at Dragos

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Industrial Control SystemsIndustries

Requirements

3+ years of experience in OT environments (e.g., energy, oil & gas, manufacturing, industrial automation) with working knowledge of ICS, SCADA, or DCS systems
1+ years in a cybersecurity engineering or SOC analyst role, preferably in critical infrastructure
Deep understanding of ICS/OT cybersecurity concepts, detection platforms, and risk management
Familiarity with SIEM workflows and incident response practices (e.g., Splunk, QRadar, FortiSIEM, Elastic)
Strong communication and problem-solving skills, with the ability to influence both technical and business stakeholders
Proven experience delivering value-focused support in a post-sales or customer-facing role
Ability to simplify complex technical concepts and present to diverse audiences

Responsibilities

Act as the technical advocate for assigned accounts across onboarding, implementation, and ongoing support
Guide customers in the operationalization of key use cases and the integration of Dragos into existing workflows
Deliver regular account reviews, roadmap alignment, and platform optimization guidance
Support the development and execution of get-well plans for at-risk or underutilized accounts
Collaborate with Customer Success, Support, Product, and Sales to ensure seamless engagement across all stages
Translate customer goals into technical strategies that deliver business outcomes
Monitor customer health metrics and proactively mitigate risks to value realization
Deliver training and enablement to improve customer proficiency and platform adoption
Serve as a subject matter expert for OT cybersecurity topics, contributing to customer workshops, QBRs, and executive briefings
Travel as required across the region (up to 30%) to support relationship-building and on-site collaboration

Skills

OT Cybersecurity

ICS Cybersecurity

Technical Account Management

Customer Onboarding

Platform Implementation

Account Reviews

Roadmap Alignment

Platform Optimization

Risk Mitigation

Workflow Integration

Dragos

Cybersecurity for industrial control systems

About Dragos

Dragos specializes in cybersecurity for industrial control systems (ICS) and operational technology (OT) environments, which are essential for industries like manufacturing, energy, and transportation. Their main product, the Dragos Platform, allows organizations to visualize their network, detect threats, and respond effectively to cyberattacks. This platform is particularly important because many ICS and OT systems are outdated and vulnerable to attacks that could impact public safety and economic stability. Dragos differentiates itself by focusing specifically on the unique needs of these industrial sectors, providing both a comprehensive platform and consulting services to help clients enhance their cybersecurity strategies. The company's goal is to protect critical industrial assets from cyber threats, ensuring the safety and reliability of essential services across various industries.

Glen Burnie, MarylandHeadquarters

2016Year Founded

$420.4MTotal Funding

SERIES_DCompany Stage

Consulting, Industrial & Manufacturing, CybersecurityIndustries

501-1,000Employees

Benefits

Medical, dental, vision, disability, & life insurance

401k with match

Equity

Competitive compensation

Remote working options

Pet-friendly options

In-house brewery

Risks

Emerging OT cybersecurity firms may erode Dragos' market share.

Rapid evolution of ransomware tactics may outpace Dragos' detection capabilities.

Integration of new acquisitions may face operational challenges.

Differentiation

Dragos specializes in cybersecurity for industrial control systems and operational technology environments.

The Dragos Platform offers comprehensive visibility, threat detection, and rapid response tools.

Dragos provides consulting services to enhance strategic cybersecurity roadmaps for organizations.

Upsides

Rising ransomware attacks increase demand for Dragos' OT cybersecurity solutions.

Strategic partnerships enhance Dragos' service offerings and customer trust.

Acquisition of Network Perception strengthens Dragos' platform capabilities.

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