Senior Tax Manager - Indirect Tax

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

The Senior Tax Manager - Indirect Tax will be responsible for managing the company’s Indirect Tax go-to-market motions, with an immediate focus on hyperscaler marketplace implementations and M&A. The role will also be a key member in identifying and implementing indirect tax technology projects, collaborating with external advisors, and working closely with internal stakeholders to ensure compliance with tax laws and regulations. The ideal candidate has deep technical tax knowledge, attention to detail, and a process-driven mindset.

Responsibilities

• Lead the indirect tax research and technology design for all global Hyperscalers and marketplace transactions.
• Lead Global Indirect Tax M&A work, including due diligence review, risk assessments, and implementation planning and execution.
• Act as a key partner representing indirect tax for all new go-to-market motions and other strategic business initiatives.
• Support business units in assessing the global indirect tax implications of new initiatives and determine necessary system changes.
• Embrace, identify, and drive indirect tax process improvements, automation, and workflows with a focus on AI adoption, minimizing indirect tax team manual effort and mitigating compliance risks.
• Lead the selection, implementation, and maintenance of indirect tax technology solutions for indirect tax compliance, reporting, and automation initiatives.
• Serve as the liaison with cross-functional teams on indirect tax issues (Finance, Sales, Accounts Payable, Credit & Collections, Procurement, IT).
• Monitor new tax developments and legislative changes; proactively identify impact and solutions.
• Help manage and coordinate the efforts of the indirect tax team. Provide guidance, mentorship, and professional development to ensure high performance and effective tax compliance.
• Oversee the optimization of indirect tax data management, analytics, and reporting tools.
• Support with special tax projects as they arise.

Qualifications

• Education: Bachelor’s degree in Accounting, Taxation, or Finance.
• Experience: Minimum 8 years of indirect tax experience required (combined public accounting and software/technology industry).
• Skills:
  • Strong project management skills, with the ability to lead cross-functional initiatives.
  • Strong knowledge of global indirect tax regulations (VAT, GST, sales tax) and e-invoicing and digital tax reporting requirements.
  • Project management and leadership skills to work proactively and manage competing priorities.
  • Hands-on experience with tax engines (e.g., Vertex, Avalara, ONESOURCE) and ERP systems (SAP, Oracle, NetSuite).
  • Experience with data analytics, automation tools, and process improvement methodologies (Snowflake, Alteryx).
  • Experience with AI-driven tax solutions and robotic process automation (RPA) is a plus.

Additional Information

Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer: ServiceNow is an equal opportunity employer.