Senior Systems Administration Specialist

Who We Are

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role

As a Senior Systems Administration Specialist at Motive, you will be responsible for administration, management and support of our Salesforce and integrated Enterprise Systems applications used by our customers and internal Sales, Sales Operations, Marketing, Marketing Operations, Customer Success, Customer Support and Finance teams. You will have the opportunity to work with integrations as we expand our suite of applications.

You will be joining a dynamic and fast paced team of experienced Salesforce Administrators and Developers. We will work closely together to design the best solutions for our users, and make the best technical decisions for our company that will significantly impact Motive’s growth and global expansion.

What You'll Do

• Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues promptly reported on the Enterprise Systems Service Desk.
• Administer and support Salesforce.com, including but not limited to user management, data import/update, bug investigations, and enhancements.
• Manage end-user profile configurations, reporting, dashboards, and permissions.
• Oversee the onboarding for the Enterprise Systems Tech-Stack.
• Analyze and prioritize enhancement requests and implement appropriate changes and/or escalate to the change advisory board when necessary.
• Manage workload and projects, many on a time-sensitive basis, while maintaining accuracy and strong attention to detail.
• Create and update documentation for different audiences within the team.

What We're Looking For

• Must have prior experience in a user-facing technical support, application support, or Service Desk role.
• Requires at least 2 years of hands-on experience using and providing first-line support for Salesforce, with a focus on assisting end-users with their day-to-day tasks and issues.
• Familiarity with the standard user functions of Salesforce Sales Cloud and Service Cloud is required.
• Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems.
• Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently.
• A technical background with a general understanding of business systems is necessary.
• A Salesforce Administrator certification is a plus, but not mandatory.
• Experience assisting users with related systems like NetSuite or Zuora is a plus.

Diversity & Inclusion

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Additional Information

• The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
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