Senior Systems Administration Specialist

Pakistan

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, SaaS, Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public SectorIndustries

Requirements

Candidates must have prior experience in a user-facing technical support, application support, or Service Desk role. A minimum of 2 years of hands-on experience with Salesforce, including first-line support for end-users, is required. Familiarity with Salesforce Sales Cloud and Service Cloud standard user functions is necessary, along with strong troubleshooting skills and the ability to independently manage a ticket queue. A technical background with a general understanding of business systems is also required, and a Salesforce Administrator certification or experience with NetSuite or Zuora is a plus.

Responsibilities

The Senior Systems Administration Specialist will provide real-time support for Salesforce and integrated platforms, troubleshooting and resolving issues reported on the Enterprise Systems Service Desk. Responsibilities include administering Salesforce.com, managing user profiles, reporting, dashboards, and permissions, and overseeing the onboarding for the Enterprise Systems Tech-Stack. The role also involves analyzing and prioritizing enhancement requests, managing workload and projects with accuracy and attention to detail, and creating and updating system documentation.

Skills

Salesforce Administration

Enterprise Systems

System Integrations

User Management

Data Import/Update

Bug Investigation

Onboarding

Troubleshooting

Customer Support

Sales Operations

Marketing Operations

Customer Success

Finance

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free