Job Description

Location Type: Remote Employment Type: FullTime

Position Overview

Sanity.io is seeking an experienced Support Engineer who is passionate about helping individuals overcome technical challenges. Our growing enterprise customer base and developer community encompass a wide range of users working with diverse frameworks and technologies. We are committed to fostering an inclusive and friendly environment where individuals of all experience levels feel comfortable seeking assistance. In this role, you will play a significant part in interacting with developers globally. As our user base expands, we recognize the importance of developing tooling, infrastructure, and processes to promote community engagement, encourage self-reliance, streamline follow-up conversations, and extract valuable insights from user activity.

Responsibilities

• Collaborate closely with Enterprise customers to resolve technical issues and address inquiries.
• Troubleshoot bugs, develop reusable code snippets, and create minimal reproducible examples of issues.
• Develop standard solutions, author self-serve resources, and enhance documentation.
• Act as the customer's advocate, leveraging feedback to contribute to product improvements.
• Provide support to Customer Solutions and Sales teams with customer data and technical guidance during pre-sales activities.
• Build and maintain support infrastructure, tooling, and workflows.
• Participate in Sanity's developer community rotation to assist with user questions.
• Liaise between customers and internal teams during incidents and escalations.
• Continuously research best practices and stay updated on existing and upcoming features of Sanity's content platform.

About You

• Located remotely within Europe.
• Possess exceptional communication and organizational skills.
• Have 4+ years of experience in technical developer support.
• Demonstrated hands-on experience with JavaScript, TypeScript, and front-end frameworks such as Next.js.
• Proven ability to debug complex technical issues with developers and end-users.
• A passion for empowering others to succeed and reach their full potential.
• A demonstrated capacity for quickly learning new concepts and technologies.
• A self-starter who takes initiative and thrives when faced with challenging, ambiguous problems.

Not sure you’re exactly what we’re looking for in this role? Apply anyway!

What We Can Offer

• A highly-skilled, inspiring, and supportive team environment.
• A positive, flexible, and trust-based work environment that promotes long-term professional and personal growth.
• A global, multi-culturally diverse group of colleagues and customers.
• Comprehensive health plans and perks.
• A healthy work-life balance that accommodates individual and family needs.
• A competitive salary and stock options program.

Company Information

Sanity.io is a modern, flexible content operating system designed to replace rigid legacy content management systems. A key differentiator is our approach of treating content as data, enabling it to be stored in a single source of truth and seamlessly adapted and personalized for any channel without additional effort. Forward-thinking companies choose Sanity to create tailored content authoring experiences, customized workflows, and content models that align with their business needs.

Sanity is backed by industry leaders including Netlify, Vercel, the founders of Twitter and Medium, Heroku’s ex-CEO, and prominent VCs such as ICONIQ Growth, Threshold Ventures, and Lead Edge Capital, positioning us at the forefront of the modern digital product development stack.

We believe that a great company is built on a great culture. We encourage you to read about our values and join us in building a diverse and inclusive team. Sanity.io is committed to being an organization that reflects the diverse global audience our product serves. We believe that a variety of perspectives, ideas, and cultures, in addition to hiring top talent, leads to superior product creation.