Senior Staff Technical Program Manager | Security

West Palm Beach, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS), Cybersecurity, Enterprise SoftwareIndustries

Requirements

Candidates should have 12+ years of hands-on project management experience, with 6-8 years in a large to medium-sized software company. Experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving is required. Preferred candidates will have 4-5 years of experience in a specific area (details not fully provided in the prompt). Excellent teamwork, communication, problem-solving, conflict resolution, active listening, time management, interpersonal skills, negotiation, and persuasion are essential. Exceptional relationship-building skills with empathy and social awareness are also required to work effectively with diverse global teams.

Responsibilities

The Senior Staff Technical Program Manager will manage multiple large Security programs and projects in enterprise environments from inception to implementation. This includes developing detailed execution plans, managing financials, tracking progress, monitoring change control, testing, and ensuring on-time, within-budget delivery. Responsibilities also include providing status reporting to steering committees, leading strategic planning efforts, streamlining work processes, engaging with the business to understand technical needs and coordinate prioritization, and driving crucial conversations with senior executives to define strategic business cases. The role involves driving PMO activities, developing standardized program management methodologies, guiding teams, providing technical solutions, mitigating obstacles, and understanding global cybersecurity themes, regulations, trends, tools, and terms.

Skills

Program Management

Security Programs

Enterprise Project Management

Budgeting

Financial Management

Metrics & Reporting

Change Control

Release Management

Testing

Production Deployment

Stakeholder Management

Vendor Management

Communications

Steering Committee Reporting

Cross-functional Leadership

Risk Management

Governance

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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