Senior Staff Product Designer at Podium

Lehi, Utah, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, SaaS, TechnologyIndustries

Requirements

Ability to deeply understand user problems, translate them into design solutions, and execute with speed
Balance strategic design thinking with hands-on craft work, including user journey mapping, wireframes, prototyping, and usability testing
Previous Auto industry experience is helpful but not required

Responsibilities

Stay close to customers - talk regularly with dealership staff across sales, service, parts, and finance to understand how their workflows function and what success looks like
Co-own vertical strategy with product - collaborate on where we go deeper, where we expand, and how Podium becomes the leading applied-AI solution in Auto through user insights and design research
Own the Auto vertical design - lead design strategy, user experience standards, and design quality for this high-value segment
Design AI agent experiences that help the customer - design and ship outcome-driven agents and interfaces that make complex AI automation feel simple and approachable
Identify new design opportunities for Auto dealers - research and design new workflows that drive revenue for our Automotive customers
Work across the company - partner with product, engineering, partnerships, finance, legal, sales, onboarding, and customer success to deliver real experiences
Roll up your sleeves - be hands-on with detailed design work, from user research and wireframes to prototyping and testing

Skills

Product Design

UX Design

Design Strategy

User Research

Prototyping

Wireframing

Interaction Design

AI Interfaces

Conversational Design

Design Systems

Podium

Streamlines local business communications and payments

About Podium

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Lehi, UtahHeadquarters

2014Year Founded

$407.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, Fintech, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag

Risks

Twilio's acquisition of Zipwhip may increase competition in business texting services.

Strategic shifts by new CMO Pauline Reader might not align with customer expectations.

Podium's exposure to the water heater market could face demand fluctuations and regulatory changes.

Differentiation

Podium offers a unique messaging platform tailored for local business interactions.

The platform integrates seamlessly with various communication channels for unified customer experiences.

Podium's tools enable businesses to gather online reviews and enhance customer relationships.

Upsides

Podium's partnership with Bradford White enhances its reach in the contractor market.

The rise of SMS marketing with a 98% open rate benefits Podium's messaging platform.

Integration with AI-driven chatbots boosts customer interaction and satisfaction for Podium users.

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