Senior Specialist UX Researcher at AT&T

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Bachelor’s degree (BS/BA) desired
2+ years of related experience
Certification is required in some areas
Office presence of a minimum of 5 days per week in Dallas, TX or Bothell, WA (no relocation offered)

Responsibilities

Develop and implement comprehensive research plans and methodologies to gather user insights that inform high-level design and product decisions across the organization
Analyze and interpret complex research data to identify patterns, trends, and actionable insights; compile findings into strategic reports and presentations, effectively communicating insights and recommendations to senior stakeholders
Collaborate closely with cross-functional teams, including designers, product managers, and developers, to integrate user research findings into the design and development process; influence strategic decision-making through research insights and perspectives
Create detailed user personas and journey maps based on comprehensive research data; produce research artifacts such as insight briefs, journey maps, affinity diagrams, and usability reports to support strategic design decisions
Continuously iterate on research methods and processes to ensure they remain effective and innovative; maintain a repository of research findings, stay current with the latest UX research methodologies, tools, and industry trends, and champion user-centered design principles and methodologies, ensuring ethical and effective research practices
Conduct user research and analysis to inform and improve the design and functionality of products and services, ensuring they meet user needs and enhance overall user experience

Skills

UX Research

User Research

Data Analysis

Strategic Research Planning

User Personas

Journey Maps

Affinity Diagrams

Usability Reports

Qualitative Research

Quantitative Research

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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