Senior Specialist, Systems Administration (Government) at AT&T

Berryville, Virginia, United States

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$72,000 – $167,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, TelecommunicationsIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science or a related field, along with a minimum of 7 years of experience in systems administration, specifically within a government environment. They must be able to initially obtain a Public Trust clearance and potentially follow-on to a Top Secret Security clearance, with current TS clearance being a plus. Strong troubleshooting skills and familiarity with IP networking concepts, including firewalls, DNS, VPNs, and QOS, are essential, as is experience with video conferencing technologies such as SIP, H323, Pexip Infinity, and Poly Clariti. Experience with Microsoft Teams Room devices, Crestron Flex, and Windows/Linux OS administration is also required.

Responsibilities

The Senior Specialist, Systems Administration will provide O&M / PM support of contracted operations for the Federal Government, managing servers, performing backups, troubleshooting OS issues, and applying patches and upgrades. They will troubleshoot video conferencing systems, including SIP, H323, and cloud platforms like Teams, Zoom, Google Meet, and WebEx, while also architecting projects and providing technical recommendations. The role involves supporting remote enterprise VTC customers and external VTC partners, as well as laptop troubleshooting for local teams, and managing data structures, auditing data integrity, and supporting data import/export processes. Overtime, shift work, and weekend tours may be required, and occasional travel could be necessary, alongside performing other duties as assigned.

Skills

Video conferencing management

Troubleshooting

SIP

H323

Firewall traversal

Call routing

Pexip Infinity

Poly Clariti

Microsoft Teams

Zoom

Google Meet

WebEx

IP network troubleshooting

DNS

IP ports

Network routing

QOS

VPN

Zscaler

Latency

Jitter

Packet loss

VTC hardware

VTC software

Crestron Flex

Server management

Backup management

Windows OS

Linux OS

OS patching

OS upgrades

Application patching

Application upgrades

Relational databases

Scripting

Programming languages

ETL tools

Excel macros

Microsoft Access

Visual Basic

Data structures

Data integrity auditing

Data import/export

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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