Sr. Specialist, Systems Administration

Position Overview

• Location Type: Onsite (minimum 5 days per week at customer site)
• Job Type: Full Time
• Salary: $72,000 - $167,000 (depending on geography, experience, expertise, and education/training)

AT&T Global Public Sector is seeking a Sr. Specialist, Systems Administration to provide O&M / PM support of contracted operations for the Federal Government. This role requires office presence and supports video conferencing management & troubleshooting.

Responsibilities

• Strong knowledge of video conferencing management & troubleshooting.
• Work with SIP, H323, firewall traversal, call routing, Pexip Infinity, Poly Clariti, and integrate with cloud conferencing platforms like Teams, Zoom, Google Meet, WebEx.
• Understand and troubleshoot IP network connections involving entities like firewall, DNS, IP ports, network routing, QOS, VPN, Zscaler, latency, jitter, packet loss.
• Architect projects and provide technical recommendations about emerging needs.
• Familiar with configuring and troubleshooting hardware VTC devices, software VTC clients, and Microsoft Teams Room devices, e.g. Crestron Flex.
• Provide support to remote enterprise VTC customers and external VTC partners.
• Manage servers, e.g. manage backups, perform basic Windows/Linux OS troubleshooting, patch/upgrade OS and applications.
• Familiarity with any relational database, and scripting/programming language or ETL tools, strong in Excel macros, Microsoft Access and Visual Basic.
• Ability to design data structures, audit data integrity, support technology behind data import/export.
• Overtime, shift work and weekend tours may be required.
• Occasional travel may be required.
• Other duties as assigned.

Requirements

• Strong knowledge of video conferencing management & troubleshooting.
• Experience with SIP, H323, firewall traversal, call routing, Pexip Infinity, Poly Clariti, and cloud conferencing platforms (Teams, Zoom, Google Meet, WebEx).
• Understanding of IP network connections (firewall, DNS, IP ports, routing, QOS, VPN, Zscaler).
• Experience with VTC devices and clients (hardware VTC devices, software VTC clients, Microsoft Teams Room devices).
• Basic server management skills (Windows/Linux OS troubleshooting, patching, upgrades).
• Familiarity with relational databases and scripting/programming languages (Excel macros, Microsoft Access, Visual Basic).
• Ability to design data structures and support data integrity.

Application Instructions

• Employee must be willing and able to obtain a government issued Top Secret Security clearance.
• Holding a current TS is a plus.
• Initial clearance: Public Trust and follow-on TS (#clearable)

Company Information

• Company: AT&T
• Team: AT&T Global Public Sector - Federal Government O&M support
• Benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (at least 23 days vacation and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond state and local law requirements.