Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Senior Specialist, Customer Success (Crypto) at Checkout.com
New York, New York, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
FinTech, Crypto, PaymentsIndustries
Requirements
- 2-3 years in a customer-oriented role, preferably in a B2B setting
- Direct Payments experience or strong interest/experience in the Crypto industry
- Proven ability to manage enterprise accounts and maintain strong relationships with internal and external stakeholders, including C-suite executives
- Target driven, with previous experience managing and working towards sales targets and KPIs. Strong commercial acumen and strategic problem-solving skills
- Demonstrate deep curiosity about the payments industry, customer business models, and the strategy to drive growth
- Highly independent worker and self-starter, comfortable managing a large revenue budget within a small team and working across global time zones
- Exceptional communication, strong project management skills, and comfort with large data sets
- Dynamic approach, capable of managing multiple concurrent opportunities in a fast-paced, entrepreneurial environment
- Degree educated or equivalent
- Fluent in English
- (Desired) Experience with high-growth sectors such as iGaming or other high-risk industries
- (Desired) Prior deep experience in Payments, Payment strategy, and/or managing merchant accounts
Responsibilities
- Manage a personal book of business while supporting Senior Managers on large (Tier 1) Crypto accounts. Serve as the primary day-to-day point of contact
- Identify merchant needs, lead pricing negotiations, and build strategies for up-selling/cross-selling value-added products
- Provide data-driven insights and actionable recommendations to merchants by utilizing internal data visualization tools
- Coordinate operational processes (e.g., Deal Desk, contract amendments) and collaborate with internal teams (Sales, Legal, Integration, Product) to drive merchant initiatives and ensure a first-class experience
- Act as the voice of our product; assist with Quarterly Business Reviews (QBRs), road mapping, and presenting business reviews for Tier 1 Accounts
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for this Senior Specialist role?
Candidates need 2-3 years in a customer-oriented role, preferably B2B, with direct payments experience or strong interest in the Crypto industry, and proven ability to manage enterprise accounts and C-suite relationships.
What is the salary or compensation for this position?
This information is not specified in the job description.
Is this role remote or does it require office work?
This information is not specified in the job description.
What is the company culture like at Checkout.com?
Checkout.com fosters a culture of high performance, collaboration, and continuous development, valuing curiosity, expertise, and entrepreneurship in a hyper-growth environment.
What makes a strong candidate for this Customer Success role?
Strong candidates have 2-3 years in customer-oriented B2B roles, payments or Crypto experience, and skills in managing enterprise accounts and C-suite stakeholders, with the ability to drive commercial growth and data-driven insights.
Checkout.com
High-performance payments platform for enterprises
About Checkout.com
Checkout.com provides a payments platform that helps businesses process payments, send payouts, and manage card programs. The platform is designed for large enterprises and growing businesses, allowing them to handle high volumes of transactions quickly and reliably. It integrates with clients' existing systems and offers a range of payment services, generating revenue through transaction fees and subscriptions. Unlike many competitors, Checkout.com focuses on providing a comprehensive, cloud-based solution that supports the financial operations of its clients across the globe. The goal of Checkout.com is to streamline payment processes and enhance the payment experience for both businesses and their customers.
London, United KingdomHeadquarters
2012Year Founded
$1,780.1MTotal Funding
SERIES_DCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Work-life balance - Flexible working and plenty of time off to unwind. We’ll even give you your birthday off.
Recognition - Peer recognition program and quarterly Hero Awards. We celebrate success together.
Career development - Tailored career development and learning pathways. We’ll help you unlock your potential.
Celebrating diversity - Internal community groups and cultural events. We celebrate our differences.
Staying healthy - A global wellness programme and private health insurance. We support your wellbeing.
Security for the future - Comprehensive plans for you and your loved ones. We’ll take care of you.
Giving back - Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.
Risks
Checkout.com faces increased competition from emerging fintech startups.
Economic instability in the UK and EU may impact Checkout.com's revenue.
Regulatory scrutiny on data privacy could increase compliance costs.
Differentiation
Checkout.com offers payments in over 150 currencies with in-country acquiring.
The platform integrates fraud filters and reporting through a single API.
Checkout.com supports major international cards and local payment methods.
Upsides
Checkout.com is expanding in Japan, enhancing its global presence.
The partnership with Zing increases digital payment methods and product growth.
Checkout.com launched Octopus for online payments, a first for global PSPs.
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