Senior Specialist, Customer Success (Crypto) at Checkout.com

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Crypto, PaymentsIndustries

Requirements

2-3 years in a customer-oriented role, preferably in a B2B setting
Direct Payments experience or strong interest/experience in the Crypto industry
Proven ability to manage enterprise accounts and maintain strong relationships with internal and external stakeholders, including C-suite executives
Target driven, with previous experience managing and working towards sales targets and KPIs. Strong commercial acumen and strategic problem-solving skills
Demonstrate deep curiosity about the payments industry, customer business models, and the strategy to drive growth
Highly independent worker and self-starter, comfortable managing a large revenue budget within a small team and working across global time zones
Exceptional communication, strong project management skills, and comfort with large data sets
Dynamic approach, capable of managing multiple concurrent opportunities in a fast-paced, entrepreneurial environment
Degree educated or equivalent
Fluent in English
(Desired) Experience with high-growth sectors such as iGaming or other high-risk industries
(Desired) Prior deep experience in Payments, Payment strategy, and/or managing merchant accounts

Responsibilities

Manage a personal book of business while supporting Senior Managers on large (Tier 1) Crypto accounts. Serve as the primary day-to-day point of contact
Identify merchant needs, lead pricing negotiations, and build strategies for up-selling/cross-selling value-added products
Provide data-driven insights and actionable recommendations to merchants by utilizing internal data visualization tools
Coordinate operational processes (e.g., Deal Desk, contract amendments) and collaborate with internal teams (Sales, Legal, Integration, Product) to drive merchant initiatives and ensure a first-class experience
Act as the voice of our product; assist with Quarterly Business Reviews (QBRs), road mapping, and presenting business reviews for Tier 1 Accounts

Skills

Customer Success

Account Management

Crypto

FinTech

Commercial Growth

Pricing Negotiation

Merchant Management

Checkout.com

High-performance payments platform for enterprises

About Checkout.com

Checkout.com provides a payments platform that helps businesses process payments, send payouts, and manage card programs. The platform is designed for large enterprises and growing businesses, allowing them to handle high volumes of transactions quickly and reliably. It integrates with clients' existing systems and offers a range of payment services, generating revenue through transaction fees and subscriptions. Unlike many competitors, Checkout.com focuses on providing a comprehensive, cloud-based solution that supports the financial operations of its clients across the globe. The goal of Checkout.com is to streamline payment processes and enhance the payment experience for both businesses and their customers.

London, United KingdomHeadquarters

2012Year Founded

$1,780.1MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Work-life balance - Flexible working and plenty of time off to unwind. We’ll even give you your birthday off.

Recognition - Peer recognition program and quarterly Hero Awards. We celebrate success together.

Career development - Tailored career development and learning pathways. We’ll help you unlock your potential.

Celebrating diversity - Internal community groups and cultural events. We celebrate our differences.

Staying healthy - A global wellness programme and private health insurance. We support your wellbeing.

Security for the future - Comprehensive plans for you and your loved ones. We’ll take care of you.

Giving back - Employee-led community outreach, payroll giving and a volunteering day. We care about your causes.

Risks

Checkout.com faces increased competition from emerging fintech startups.

Economic instability in the UK and EU may impact Checkout.com's revenue.

Regulatory scrutiny on data privacy could increase compliance costs.

Differentiation

Checkout.com offers payments in over 150 currencies with in-country acquiring.

The platform integrates fraud filters and reporting through a single API.

Checkout.com supports major international cards and local payment methods.

Upsides

Checkout.com is expanding in Japan, enhancing its global presence.

The partnership with Zing increases digital payment methods and product growth.

Checkout.com launched Octopus for online payments, a first for global PSPs.

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