Senior Solutions Architect | USA PST | Remote at Grafana Labs

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, ObservabilityIndustries

Requirements

Effective in working with customers, including business executives, project managers, and IT development staff
Effective in understanding business needs and distilling the information into business and technical requirements
Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
Ability to act as a functional lead and demonstrate clear approach to methodology as well as functional capabilities
Technically skilled in areas like container orchestration in Kubernetes, fine-tuning Prometheus queries, and nuances between logs, metrics, and traces
Knowledge of concepts like "pets and cattle" for scalable observability
Passionate about open-source software (OSS) and engaging with customers
Strategic thinker and command-line problem solver with instincts to manage timelines, unblock teams, and deliver value

Responsibilities

Lead functional workshops with customers, document requirements, and design appropriate solutions
Guide organizations through onboarding, implementation, and expansion with white-glove support, best practices, and proven strategies
Deliver high-impact training, jumpstart engagements, and offer tailored technical consulting
Provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with customer’s architecture, goals, and constraints
Identify recurring issues, monitor support needs, and advocate for product improvements in collaboration with internal teams
Accelerate delivery of solutions for customers as part of a nimble team

Skills

Grafana

Grafana Cloud

Grafana Mimir

Grafana Loki

Grafana Tempo

Observability

Metrics

Logs

Traces

Containers

Customer Onboarding

Implementation

Professional Services

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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