Senior Solution Architect - GTM Ecosystem

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description Overview

We’re not yesterday’s IT department—we’re Digital Technology. At ServiceNow, we’re redefining IT with a focus on transformation, user experience, automation, and innovation. We’re committed to delivering delightful, secure experiences that accelerate our journey to become the defining enterprise software company of the 21st century.

Our Digital Technology (DT) team doesn’t just build for others—we use and showcase our own products to power transformation from within. In this role, you’ll play a key part in shaping the future of our GTM ecosystem.

Position Summary

We are seeking a highly motivated and experienced Senior Solution Architect who has a blend of strategic leadership and deep technical expertise to design and drive the architecture for our next-generation GTM solutions.

Key Responsibilities

• Drive Architecture: Lead architecture for complex initiatives across the Marketing, Sales, and Partner domains, particularly in the lead-to-cash area.
• Own Architecture Strategy: Own and drive the architecture strategy, guiding L1–L3 solution design to ensure alignment with the product roadmap and business processes.
• Collaborate Cross-Functionally: Work with product managers, business stakeholders, enterprise architects, and engineering teams to translate business needs into scalable and compliant technology solutions.
• Ensure Alignment: Partner with cross-functional teams to ensure solutions align with industry best practices, compliance requirements, and ServiceNow’s platform strategy.
• Define Standards: Define and enforce architectural standards and ensure solution integrity across programs.
• Assess Technologies: Continuously assess emerging technologies and architecture trends to inform future-state architecture.
• Lead Governance: Lead architectural reviews, governance processes, and knowledge-sharing sessions across product and engineering teams.

Qualifications

• AI Experience: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Education:
  • Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
  • Alternatively: Master’s degree in a related field with 8+ years of experience; or PhD with 5 years of experience.
• Total Experience: 12+ years of experience across solution architecture, software development, and enterprise systems.
• Domain Experience: 5+ years of experience as a Solution Architect in Marketing, Sales, and Partner domains.
• ServiceNow Platform Experience (Highly Preferred): 5+ years of experience working with or implementing solutions on the ServiceNow platform.
• Leadership: Proven leadership experience in managing and developing architecture or technical teams.
• Functional/Technical Knowledge: Strong functional and technical knowledge in partner relationship management, lead management, opportunity management, quoting, contracting, and related processes.
• Implementation Experience: Hands-on experience implementing complex sales motions and partner models.
• Architectural Skills: Demonstrated ability to translate abstract business needs into well-structured system and process architectures.
• Soft Skills: Strong communication, stakeholder management, and influencing skills across all levels of the organization.
• Adaptability: Comfortable operating in fast-paced, ambiguous environments and driving clarity through structured thinking.

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