Job Description

Salary: $112,800 - $191,800 (base pay, plus equity, variable/incentive compensation, and benefits) Location Type: On-site Employment Type: Full-time

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

In ServiceNow, “Shared QE” refers to a modern approach where teams collaborate across the organization to leverage common resources and services—boosting efficiency, cutting costs, and delivering better outcomes. Instead of each department operating in a silo, shared services streamline efforts, reduce duplication, and improve agility. At ServiceNow, our platform enables this through powerful automation and unified tools that support seamless collaboration—benefiting both internal teams and external customers. Join Shared QE and be part of a team that drives scalable quality, cross-functional collaboration, and platform-wide impact.

Responsibilities

• Own and evolve existing automation test frameworks.
• Design test strategies alongside developers for cutting-edge features—and bring them to life through automation.
• Create and execute robust test plans to ensure product excellence.
• Track, analyze, and share quality metrics that inform smarter decisions.
• Collaborate with engineering teams to troubleshoot and resolve complex application and environment issues.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of hands-on experience in quality assurance and Java programming, with strong proficiency in Selenium, JUnit, and TestNG.
• 5 years of experience with a Bachelor’s degree, 3 years with a Master’s, or a PhD with relevant expertise—equivalent work experience is equally valued.
• Proficient in JavaScript scripting, and comfortable using tools such as Eclipse, Jenkins, Maven, and Git to support smooth development and deployment workflows.
• Strong understanding of a variety of testing techniques (unit, integration, automated, performance), and the ability to apply the right strategy to each situation.
• Skilled at using a wide range of tools including IDEs, debuggers, build tools, source control systems, profilers, ServiceNow instances, and Unix/system tools to support day-to-day testing and development tasks.
• Experience leading cross-functional technical discussions with a clear understanding of SDLC principles and how to apply them effectively in fast-paced environments.

Compensation and Benefits

For positions in this location, we offer a base pay of $112,800 - $191,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer:

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, o