[Remote] Senior Software Engineer, Messaging Experience at Ada

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, SaaSIndustries

Requirements

5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
Comfortable across platforms with strong web experience and meaningful exposure to mobile ecosystems (e.g., working with native apps, SDKs, or mobile web constraints)
Experience with SDKs (whether building or integrating 3rd-party ones), and can reason about developer ergonomics, API design, and extensibility
Excited by ambiguity - comfortable shaping the path forward alongside product and design
Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing

Responsibilities

Execute on ambitious product roadmap by creating and implementing technical designs
Active participant in levelling-up current development practices
Champion a high-quality bar on work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization
Ensure that the team is providing the best AI Agent platform experience by staying close to customer feedback, internal team pain points, and close collaboration with product and design partners

Skills

LLMs

Scalable Systems

Machine Learning

Software Engineering

Backend Development

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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