Senior Software Engineer , Infrastructure - San Francisco at Aircall

San Francisco, California, United States

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$160,000 – $220,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Customer CommunicationsIndustries

Requirements

Candidates must have 5+ years of experience operating AWS Infrastructure, with deep hands-on knowledge of Cloud Infrastructure (AWS) across Compute (Containers & Serverless), Storage, Database, and respective network and security concepts. A working knowledge of Infrastructure as Code solutions, a deep understanding of DevOps practices and tools (CI/CD, Observability, Automation), and experience with Datadog for Monitoring & Observability are required. The ability to communicate well with engineers of all seniorities and interview prospective candidates is also necessary.

Responsibilities

The Senior Software Engineer will be responsible for managing and operating AWS Cloud Infrastructure in deep collaboration with peers and business teams. They will lead the development of major, team-scoped projects from ideation to completion, proactively communicate within and outside the team, and collaborate effectively cross-functionally. Responsibilities include mentoring junior engineers, writing production-ready code, leading software design discussions, participating in code reviews, writing documentation, ensuring code is fully tested with automated testing, driving performance and quality, implementing and maintaining logging, monitoring, alerting, and instrumentation, participating in troubleshooting and incident resolution, and promoting engineering best practices. The role also involves actively pursuing improvements in engineering skills and being highly productive with minimal oversight.

Skills

AWS

Cloud Infrastructure

Containers

Serverless

DevOps

CI/CD

Observability

Automation

Infrastructure as Code

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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