Ada

Senior Software Engineer, AI Products

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should have 5+ years of experience as a Software Developer, with a strong preference for Python or JavaScript/TypeScript experience. They should also have experience working on AI projects with third-party LLM providers such as OpenAI, Azure, or Anthropic, along with deep familiarity with prompt engineering techniques, rapid iteration workflows, and evaluation of LLM changes. Additionally, candidates are expected to have proven track record building internal experimentation and evaluation tooling, and experience with databases like MongoDB, PostgreSQL, ElasticSearch, and Redis.

Responsibilities

As a Senior Software Engineer, the individual will execute on the AI product roadmap by designing solutions and running high-volume experiments, design and implement code abstractions and evaluation tooling, actively participate in leveling up development practices for AI development, and champion a high-quality bar by reviewing code, providing feedback, and fostering collaboration. They will also ensure the team provides the best AI Agent platform experience by staying close to customer feedback and internal team pain points.

Skills

Large Language Models (LLMs)

Scalable Systems

Machine Learning

Customer Service Automation

AI Agent Management

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Key Metrics

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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