Microsoft Engineer - Senior
IDMWORKSSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Information TechnologyIndustries
Requirements
Candidates should possess a Bachelor's degree in a relevant field, along with at least 5 years of experience in software consulting, and a strong understanding of ConnectWise products and services. They must demonstrate the ability to work independently, possess practical knowledge of relevant work areas, and effectively communicate with clients and internal teams.
Responsibilities
The Senior Software Consulting Specialist – BMS will coordinate all aspects of project implementation for BMS products, working closely with clients and internal teams to ensure successful product adoption. This role involves assisting and training clients on ConnectWise solutions, managing project timelines and updates, conducting kick-off meetings, communicating project status, monitoring implementation plans, and providing ongoing support to clients and cross-functional teams. They will also engage in product cross-training, conduct research and analysis, and potentially influence others within the Service & Support team through effective communication and documentation.
Skills
Client Needs Assessment
Project Coordination
Client Training
Workflow Management
Product Implementation
Customer Support
Technical Support
Cross-functional Collaboration
ConnectWise
Software platform for IT business management
About ConnectWise
ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.
Key Metrics
Tampa, FloridaHeadquarters
1982Year Founded
$569KTotal Funding
SEEDCompany Stage
Enterprise Software, CybersecurityIndustries
1,001-5,000Employees