Gorgias

Senior Site Reliability Engineer

Lisbon, Lisbon, Portugal

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Data & Analytics, Enterprise Software, CybersecurityIndustries

Requirements

Candidates should have a Bachelor's degree in Computer Science or equivalent work experience. They must possess over 5 years of experience as a Site Reliability Engineer or in a similar role, focusing on maintaining high-performance, scalable, and reliable high-throughput web systems. Proficiency in Kubernetes for container orchestration, experience with cloud providers like AWS and GCP, and strong scripting skills in languages such as Python, Bash, or Go are essential. A solid understanding of infrastructure as code principles, experience with CI/CD pipelines, and excellent problem-solving and communication skills are also required.

Responsibilities

The Senior Site Reliability Engineer will manage multi-TB PostgreSQL clusters in the public cloud, optimize storage settings, and operate RabbitMQ and Redis with high throughput. They will oversee 10+ GKE clusters worldwide, adopt new technologies like Kafka and Debezium, and facilitate rollout strategies using Gitlab CI and ArgoCD. The role includes promoting best practices in Kubernetes, incident management, observability, and disaster recovery across product-engineering teams. Additionally, the SRE will automate complex infrastructure tasks using infrastructure as code and scripting.

Skills

PostgreSQL
Partitioning
Kafka
Debezium
Metrics
Canary Rollout
Query Analysis
Scalable Methods

Gorgias

AI-powered customer service for e-commerce

About Gorgias

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

Key Metrics

San Francisco, CaliforniaHeadquarters
2015Year Founded
$98.6MTotal Funding
SERIES_CCompany Stage
Consumer Software, AI & Machine LearningIndustries
201-500Employees

Benefits

Competitive salary
Health coverage
Generous equity package
Company offsites
Latest laptop
16-week parental leave
Catered meals
4 Weeks of vacation
Retirement benefits
Fully stocked kitchen

Risks

Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.
Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.
Reliance on Shopify integration poses risks if Shopify changes policies or competes.

Differentiation

Gorgias offers AI-powered customer service tailored for ecommerce businesses.
The platform integrates seamlessly with Shopify, enhancing customer support efficiency.
Gorgias provides omnichannel support, including email, voice, SMS, and social media.

Upsides

Recent $29M funding will expand AI tools, automating 60% of customer support.
Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.
The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

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