Site Reliability Engineer
Close- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor's degree in Computer Science or equivalent work experience and at least 5 years of experience as a Site Reliability Engineer or similar role, with a focus on maintaining high-performance, scalable, and reliable high-throughput web systems. Strong experience with cloud-native web systems at scale and proficiency in using Kubernetes for container orchestration are required.
The Senior Site Reliability Engineer will manage multi-TB PostgreSQL clusters in the public cloud, optimize parameters and storage settings, operate RabbitMQ and Redis with tens of thousands of operations per second, manage 10+ full featured GKE clusters worldwide, facilitate rollout strategies at scale with Gitlab CI and ArgoCD, roll out best practices around Kubernetes/Helm/Operators, SLIs/SLOs, Incident Management, Observability, Security, and Disaster Recovery to all Product-Engineering teams, and automate complex infrastructure pieces for a worldwide footprint with best practices IaC with TF, strong scripting with Python/Golang.
AI-powered customer service for e-commerce
Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.