Senior ServiceNow Software Engineer

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $126,700 - $215,400 (plus equity, variable/incentive compensation and benefits)

This role focuses on developing ServiceNow scoped applications and integrating third-party systems with the ServiceNow platform using MID server and web services (REST). You will be a lead contributor in exploring how ServiceNow can integrate with new and existing technologies.

Requirements

• Background Screening: Must pass a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards), which includes a credit check, criminal/misdemeanor check, and a drug test. Employment is contingent upon passing this screening.
• Citizenship: Due to Federal requirements, only US citizens, US naturalized citizens, or US Permanent Residents holding a green card will be considered.
• AI Integration Experience: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Technical Skills:
  • 4+ years of hands-on experience with JavaScript and Rest API.
  • 4+ years with ServiceNow specific technologies: Service Catalog Items, Catalog UI Policy, Catalog Client Scripts, Business Rules, Script Includes, Notifications, Table API, ACL, and Workflow/Flow Designer.
  • Demonstrated proficiency with the use and management of ServiceNow APIs.
  • Experience with implementing multiple ServiceNow modules/products (e.g., ITSM, ITOM, CSM).
  • Experience developing and supporting ServiceNow integrations with third-party applications and data sources.
• Soft Skills:
  • Excellent technical design, critical thinking, problem-solving, and debugging skills.
  • Aptitude for learning new technologies.
  • Team player with attention to detail.
  • Ability to work well and communicate effectively with others.
• ITIL/ITSM Knowledge: Rich knowledge of both ITIL and ITSM disciplines is required.

Nice to Have Qualifications

• ServiceNow administration knowledge (e.g., instance upgrade, skipped and customization change resolution).
• ServiceNow Application Developer Certification.
• ServiceNow System Administrator Certification.

Responsibilities

• Develop ServiceNow scoped applications utilizing the full platform functionality.
• Develop and support the integration of 3rd party systems with ServiceNow, including MID server and web services (REST).
• Create and maintain API and data integrations between ServiceNow and other services.
• Act as a lead contributor in defining how ServiceNow can be used to integrate with new and existing technologies.

Company Description

ServiceNow, founded in San Diego, California in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. We are committed to making the world work better for everyone.

Compensation and Benefits

• Base Pay: $126,700 - $215,400 (guideline, actual compensation varies based on qualifications, skill level, competencies, and work location).
• Additional Compensation: Equity (when applicable), variable/incentive compensation.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Plan (ESPP), matching donations, flexible time away plan, and family leave programs.
• Note: Compensation is based on geographic location and subject to change.