Senior ServiceNow Business Analyst at AHEAD

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, ConsultingIndustries

Requirements

Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform
Strong functional knowledge of multiple ServiceNow suites in addition to ITSM
Able to discuss business requirements on integrations between ServiceNow and third party tools
Certified System Administrator preferred
Prior development and/or architecture experience strongly preferred
Strong presentation skills
Strong project and situational awareness
Strong communication skills
Strong attention to detail
Strong customer service skills
Self-starter

Responsibilities

Coordinate with stakeholders to gather requirements
Translate business requirements into technical specifications
Assist with client demos, working sessions, and workshops
Maintain documentations and Knowledge articles
Contribute to projects/programs that may address future concepts, products, and technologies
Serves as the single point of contact for all sprint work for the other BA/BPCs on the team
Help to direct more junior members of the team
Assist with managing SDLC related ceremonies

Skills

ServiceNow

Business Process Analysis

Requirements Gathering

Technical Specifications

Stakeholder Coordination

Client Demos

Workshops

Documentation

Knowledge Articles

SDLC

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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