Senior Service Management & Integration solution Architect-2 at DXC Technology

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Bachelor's degree in engineering/computer science or equivalent
Extensive years of systems integration experience
Several years of solution architect experience
Extensive expertise in providing leadership during customer business discussions, requirements and needs analysis (financial drivers, impacts, and restrictions), and creating technical solutions
Excellent communication and relational skills – able to form a trusted advisor relationship with a customer, able to listen and guide a technical discussion, able to clearly articulate complex topics
Proven track record with IT customers
Extensive knowledge and experience with modern ITSM tools, ITIL and API technologies, solutions, and architectures
Experience in the integration and proposal of 3rd party suppliers/products; able to work with and manage customized solutions and products, including 3rd party products
Expertise in digital solutions across enterprises, ITSM Tooling Software (especially ServiceNow or similar leading industry products), and Enterprise Service Management
Digital orientation to modern ITSM tools and End-to-End Service (Management) Delivery; pre-sales expertise
Experience building and deploying End-to-End Enterprise Service Management solutions in large scale environments
Proven experience overseeing all aspects of Enterprise Service Management; track record of identifying business opportunities and driving profitable success
Outstanding relationship building skills and ability to develop strong working partnerships

Responsibilities

Act as the offering specialist in the solution team to cover DXC Offerings & Capabilities across DXC Platform X™, Enterprise Service Management (ESM), Service Integration & Management (SIAM), and ITSM Tool Integrations within a pursuit
Focus on solutioning and providing technical sales support ensuring that the response integrates with the overall solution
Manage all deliverables pertaining to the solution, including solution quality, solution delivery feasibility, risk mitigation, and cost financials
Work closely with UK clients, pursuit teams, and leadership teams to define and deliver complex customer solutions that span DXC’s Offerings and Capabilities using DXC Platform X™
Provide high-level and detailed consultative solutions and technical sales support for selected customer opportunities
Understand business requirements and translate them into technical requirements
Perform in-depth and high-level technical presentations for customers, partners, and potential clients
Provide consultative support to other Solution Architects/Leaders and deal teams
Mentor other Service Line Architects in the assigned opportunities
Exhibit leadership and be viewed as a leader by senior management, peers, partners, company, and customers
Gather product requirements from field and customer, aggregate and submit findings to portfolio/practice to drive refinement of solutions and offerings
Drive add-on sales and business opportunities during the entire process to contribute to increased sales volumes

Skills

ITSM

SIAM

Enterprise Service Management

Service Integration

DXC Platform X

ES M

ITSM Tool Integrations

Solution Architecture

Pre-sales

Technical Sales

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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