Senior SAP HR and Success Factors Expert at Accenture

Wellington, Wellington, New Zealand

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, Consulting, Public SectorIndustries

Requirements

15+ years’ experience and knowledge of supporting SAP applications in a complex business environment
Substantial experience and knowledge of working in a 2nd and 3rd level application support role, with proven ability to lead enterprise application issues through a problem management process to work around solution
Proven ability to identify enhancement requirements and design capability
Proven experience proactively leading and facilitating activities between business stakeholders, vendors/partners and other ICT teams to implement complex end-to-end technology solutions
Excellent communication skills and a strong stakeholder management mindset
SAP HCM skills (including but not limited to SAP - OM, PA, ESS/MSS, Time Management and CATS)
Experience of cloud-based human capital management (HCM) software and talent management software
Excellent HCM/talent management and functional business knowledge gained through previous roles within an operational HR background
Implementation and configuration experience in SAP HR modules (PA/OM, ESS/MSS) and SuccessFactors (Recruiting, Onboarding, HCM suite, Learning, integration with SAP)

Responsibilities

Manage Service Now Incidents and Jiras, including Specialist SF Role assignments
Handle problem and issue resolution, including closing defects, providing explanations, training, and insights
Provide Specialist Support Team (SST) support, including answering general queries, analysis of issues, and advice on fixes/potential improvements
Attend Recruitment team/HR Hub meetings, facilitate/lead team meetings, and contribute to portfolio product team meetings
Review notices from SAP on SF updates (outside of release) and action as required
Provide product team support and coaching on SAP modules of focus
Lead and support strategic workstreams through June 2026: Springboard Replacement project for recruit wing recruitment, Work From Home Policy implementation, FEO process improvements, SuccessFactors Half Yearly Release Apr-May 26
Lead systems design, solutions delivery, integration, and configuration activities to implement, develop, and enhance SAP applications
Demonstrate accountability and ownership for supported application(s); proactively propose and implement process improvements for efficiencies and bugs
Provide or oversee complex technical and functional application support, advice, administration, and maintenance to resolve problems whilst minimising risks and disruptions
Provide specialist knowledge and technical guidance on SAP systems and applications
Facilitate the implementation, enhancement, and support of SAP modules to enhance business functionality and performance
Lead complex enterprise application issues through a problem management process to a workaround solution
Provide advice and recommendations to the business and projects on applications software and enhancements for new or changed business requirements

Skills

Key technologies and capabilities for this role

SAP HRSuccessFactorsPAOMESSMSSRecruitingOnboardingHCMEmployee ProfileOrg ChartLearningSAP IntegrationServiceNowStakeholder Engagement

Questions & Answers

Common questions about this position

What experience level is required for this Senior SAP HR role?

Candidates need 15+ years of experience supporting SAP applications in a complex business environment, plus substantial experience in 2nd and 3rd level application support.

What are the key SAP modules focused on in this position?

The role focuses on SAP HR modules including Personnel Administration (PA), Organization Management (OM), Employee Self-Service (ESS), Manager Self-Service (MSS), and SuccessFactors Recruiting, Onboarding, HCM suite, Learning, and integrations.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills make a strong candidate for this position?

Strong candidates will have excellent communication and stakeholder management skills, proven leadership in systems design and delivery, and a proactive mindset for process improvements and issue resolution.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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