Senior Salesforce Platform Manager at StepStone Group

Lebanon, New Hampshire, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Recruitment, Technology, AdvertisingIndustries

Requirements

Deep understanding of Salesforce’s capabilities
Experience serving as central point of contact for Salesforce operations, maintenance, implementation, and configuration
Ability to partner with key business units (e.g., senior management, sales, delivery, COE, marketing, Financial Operations, IT, Product Development, legal)
Technical leadership and support skills to drive platform adoption and user effectiveness
Expertise in evaluating and recommending Salesforce products and features
Proficiency in providing training and support to end-users
Knowledge of staying updated with Salesforce trends, tools, best practices, certifications, and training
Skills in leading implementation, configuration, optimization, workflows, processes, and integrations (e.g., CPQ, Appcast Portal, Hubspot, Outreach, ZoomInfo, LeanData)
Ability to ensure data integrity, security, compliance, and governance
Experience troubleshooting technical issues and driving cross-system synergy
Expertise in developing and managing dashboards, reports, analytics, KPIs, and monitoring performance/usage

Responsibilities

Execute long-term comprehensive Salesforce strategy aligning with company objectives
Lead Salesforce-related projects from scoping, planning to execution
Serve as primary point of contact for Salesforce initiatives, gathering requirements and providing solutions
Evaluate and recommend Salesforce products/features for productivity, efficiency, customer engagement
Provide training and support to end-users
Stay updated on Salesforce trends/tools/best practices and ensure team certifications/training
Lead implementation, configuration, and optimization of Salesforce
Ensure data integrity, security, compliance with stakeholders like legal
Partner with business units to troubleshoot issues, identify improvements, drive integrations/synergy
Manage complex Salesforce integrations for seamless data flow/process alignment
Drive implementation/alignment of Salesforce with other systems and data governance
Develop/manage dashboards, reports, analytics for actionable insights
Monitor Salesforce performance/usage and make data-driven recommendations
Collaborate on defining/tracking KPIs

Skills

Key technologies and capabilities for this role

SalesforceSalesforce ConfigurationSalesforce ImplementationSalesforce AdministrationCRM StrategyProject ManagementPlatform StrategyBusiness Process OptimizationData-Driven Insights

Questions & Answers

Common questions about this position

Is this role remote or on-site?

The position is on-site.

What is the salary range for this position?

This information is not specified in the job description.

What Salesforce skills and experience are required for this role?

The role requires deep understanding of Salesforce capabilities, expertise in implementation, configuration, optimization, strategy development, project leadership, and staying updated with Salesforce trends, tools, best practices, and certifications.

What does the team structure look like for this role?

The role involves partnering closely with key business units including senior management, sales, delivery, COE, marketing, and other departments, as well as collaborating with legal and internal stakeholders.

What makes a strong candidate for the Senior Salesforce Platform Manager role?

Strong candidates will have deep Salesforce expertise, experience leading platform strategy and projects, ability to collaborate across departments, and skills in optimization, training, and leveraging data-driven insights for business growth.

StepStone Group

Global private markets investment firm

About StepStone Group

StepStone Group manages a large amount of private capital, totaling over $91 billion, with around $24 billion in assets under management. The firm specializes in private markets, focusing on various investment strategies including private equity, infrastructure, real assets, real estate, and private debt. StepStone creates tailored investment portfolios for sophisticated investors by using a disciplined research approach that combines primary investments, secondary market purchases, and co-investments. This comprehensive strategy sets StepStone apart from competitors, as it emphasizes customization and thorough research to meet the specific needs of its clients. The goal of StepStone is to provide effective investment solutions that maximize returns for its clients.

New York City, New YorkHeadquarters

2007Year Founded

$8,091.2MTotal Funding

IPOCompany Stage

Venture Capital, Financial Services, Real EstateIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Mental Health Support

Paid Vacation

Wellness Program

Risks

AI-powered investment platforms may challenge StepStone's traditional strategies.

StepStone's cybersecurity involvement may increase exposure to cyber threats.

Shift towards AI-native platforms requires StepStone to adapt investment strategies.

Differentiation

StepStone Group offers customized exposure to private real estate investments.

The firm manages over US$91 billion in private capital allocations globally.

StepStone integrates primaries, secondaries, and co-investments in its portfolio strategies.

Upsides

Growing interest in AI solutions can enhance StepStone's investment strategies.

AI-driven risk management trends offer new opportunities for StepStone's portfolio.

Expansion in cybersecurity intelligence can improve StepStone's security measures.

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