Senior Salesforce Administrator at edmentum

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Education Technology, SaaSIndustries

Requirements

5+ years hands-on experience administering Sales Cloud and Service Cloud
Strong proficiency in Salesforce declarative development, especially Flow Builder (must be able to demonstrate)
Salesforce Administrator and Platform App Builder certifications
Experience supporting Conga Contracts or similar CLM tools
Exposure to DevOps tools like Gearset, Copado, or Salesforce DX
Experience integrating Salesforce with ETL tools and third-party applications
Agile/Scrum experience
Excellent communication, problem-solving, and stakeholder engagement skills
Ability to work core business hours (8–5 in any US time zone) with occasional evening/weekend support for major releases
Willingness to travel up to 10% as needed

Responsibilities

Administer and enhance Salesforce Sales Cloud, Service Cloud, CPQ, using declarative tools (Flows, Process Builder, etc.)
Configure and support Salesforce embedded applications and integrations such as Conga
Collaborate with business stakeholders and IT partners to gather requirements, design solutions, and implement changes using Salesforce best practices
Manage support requests, configuration changes, and bulk data updates while adhering to change control processes
Troubleshoot and resolve system issues, ensuring high availability and performance
Stay current with Salesforce releases and industry trends; proactively identify opportunities to improve system functionality and user experience
Document system configurations, processes, and training materials; support end-user training and adoption
Participate in Agile/Scrum ceremonies and contribute to sprint planning and delivery
Mentor and support other administrators and team members

Skills

Key technologies and capabilities for this role

SalesforceSales CloudService CloudCPQFlowsProcess BuilderCongaETLDeclarative ToolsIntegrations

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, Edmentum is a Remote First organization, requiring the ability to work core business hours (8–5 in any US time zone) with occasional evening/weekend support.

What certifications are required for this role?

Salesforce Administrator and Platform App Builder certifications are required.

What experience is needed for the Senior Salesforce Administrator position?

Candidates need 5+ years hands-on experience administering Sales Cloud and Service Cloud, strong proficiency in Salesforce declarative development especially Flow Builder, experience with Conga Contracts or similar CLM tools, ETL integrations, DevOps tools like Gearset or Copado, and Agile/Scrum experience.

What is the team structure like for this role?

You will join the Business Systems Team, which supports Finance, Legal, Revenue Operations, Customer Support, Customer Success, and HR teams, and involves collaboration with stakeholders across the company while mentoring other team members.

What makes a strong candidate for this position?

A strong candidate has 5+ years of Salesforce Sales and Service Cloud experience, required certifications, proficiency in Flow Builder with ability to demonstrate, experience with Conga, integrations, DevOps tools, Agile, plus excellent communication and problem-solving skills, and alignment with the company's mission.

edmentum

Educational technology solutions for K-12 schools

About edmentum

Edmentum creates educational technology solutions designed to improve student outcomes in K-12 education. Their products help educators address learning challenges such as knowledge gaps, concept mastery, and credit recovery by providing data-driven tools that tailor educational experiences to individual student needs. Edmentum serves a wide range of clients, impacting over 43,000 schools and 5.2 million students across the U.S. and more than 100 countries. Unlike many competitors, Edmentum focuses on integrating its solutions into existing school curriculums, allowing teachers to offer personalized learning experiences. The company's goal is to enhance the educational journey of students by equipping educators with effective tools and fostering strong relationships with them.

Bloomington, IndianaHeadquarters

1960Year Founded

$42MTotal Funding

DEBTCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Wellness Program

Risks

Emerging EdTech startups offer innovative solutions at lower costs, threatening market share.

Rapid technological advancements may outpace Edmentum's platform updates, risking obsolescence.

Data privacy regulations could increase operational costs and complexity for Edmentum.

Differentiation

Edmentum offers data-driven solutions tailored to individual student needs.

The company integrates durable skills into middle school career exploration courses.

Edmentum supports K-12 educators with tools for knowledge gaps and credit recovery.

Upsides

Growing demand for personalized learning solutions post-COVID-19 benefits Edmentum.

Partnership with America Succeeds enhances Edmentum's career exploration offerings.

AI-driven educational tools trend aligns with Edmentum's data-driven approach.

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