[Remote] Senior Sales Engineer (Australia) at Uniphore

Australia

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Enterprise SoftwareIndustries

Requirements

6+ years of experience in pre-sales, solution engineering, or technical consulting – preferably within enterprise SaaS, AI, or automation platforms
Deep knowledge of data ingestion, identity resolution, event tracking, and API-based integrations
Hands-on experience (implied from context)

Responsibilities

Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities from qualification to close
Have a perspective on how AI can drive value in Enterprises and understand the power of language models and agents to impact business value across verticals and business functions
Understand customer pain points in driving and implementing AI solutions
Deliver compelling technical presentations, demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions
Build and deliver custom demos and POCs to validate business value and technical feasibility
Conduct discovery sessions with key business and technical stakeholders to uncover needs, pain points, and desired outcomes
Translate business requirements into AI solution architectures that leverage Uniphore’s capabilities, collaborating with product and engineering teams
Respond to RFPs/RFIs with detailed technical responses and solution designs
Advise clients on AI adoption strategies, integration with multi-modal data platforms, and industry best practices
Contribute to a culture of technical excellence, customer obsession, and innovation
Build and maintain deep domain expertise in AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption

Skills

Sales Engineering

AI Platforms

Proof of Concept

Enterprise Sales

Generative AI

Emotion AI

Technical Demonstrations

Prototyping

Cloud Platforms

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

Land your dream remote job 3x faster with AI

Try Jobo Free