Senior Risk & Controls Manager

Location: London/Cardiff/UK Remote Salary: £106,300 - £143,800 + Benefits

🚀 About Us

We are on a mission to make money work for everyone, moving away from the complicated and confusing ways of traditional banking. Starting as a prepaid card, our product offering has significantly expanded over the last 10 years in the UK. We now offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. Our UK customers can also save, invest, and combine their pensions with us, with more exciting developments on the horizon. Known for our hot coral cards, get-paid-early feature, financial education on social media, and award-winning customer service, we have a history of creating magical moments for our customers. Our focus is on solving problems and changing lives through Monzo.

Hear from our UK team about what it's like working at Monzo ✨

⭐ About Our Team

The 1st Line Risk & Control Discipline aligns with business areas ("Collectives") across Monzo. Our teams provide guidance on regulatory compliance and foster a culture of risk-based decisions and careful controls, setting us apart in both banking and technology. We lead real-time risk management by ensuring key risk indicators are well-defined and understood, incidents are managed, MI and reporting packs are created, and risk & control assessments are completed.

We are seeking a Senior Risk & Controls Manager to partner directly with collectives and squads within Growth, Marketing, and Legal. You will be instrumental in leading risk business partnering with these teams to cultivate a risk-based decision-making culture, provide guidance on regulatory compliance in conjunction with Monzo’s second line of defence, and advise on correct governance paths. You will also ensure area key risk indicators are well-defined and understood, monthly MI and reporting packs are created, and risk and control assessments are completed appropriately.

🔑 Key Responsibilities

• Identifying risks on a real-time basis, ensuring they are appropriately controlled, measured, and monitored.
• Proactively managing incidents, ensuring they are correctly rated and reported.
• Leading risk and control meetings, including the creation of MI and reporting packs, facilitating discussions, and ensuring fast-paced risk decisioning.
• Leading RCSA (Risk and Control Self-Assessment) activities and ensuring change-based risk & control assessments are created and recorded with high accuracy.
• Making recommendations to improve control effectiveness and/or identify where new controls are required, supporting teams in developing new processes and features by embedding good governance, regulatory, and risk practices.
• Embedding awareness of all governance-related requirements, regulatory reporting deadlines, audit deadlines, and policy update deadlines.
• Monitoring the completion of risk-mitigating actions to address issue root causes.
• Facilitating compliance with policies and assisting in their modification where necessary.
• Acting as a key stakeholder to foster positive relationships across the three lines of defence.
• Troubleshooting to help resolve incidents, issues, and/or regulatory requests quickly and within the correct boundaries, where required.

🤩 What We're Looking For

• Demonstrated experience in a relevant field.