Senior Restaurant Host - Eataly Silicon Valley at RPS North America

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Food and Beverage, RetailIndustries

Requirements

1+ year of experience in a high-volume restaurant
Basic computer skills
Excellent communication skills
High school diploma or equivalent preferred
Availability to work onsite with a flexible schedule often including evenings and weekends
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Responsibilities

Greet, seat, and say goodbye to guests while maintaining the flow of the restaurant during service
Train all new host hires, including floor plan/table numbers, OpenTable features (timeline, booking reservations), guest interactions, and hospitality standards
Allocate time to check voicemails and return calls to confirm reservations; forward event inquiries to the Events Team and escalate guest recovery issues to management as needed
Assist with responding to Guest Relations emails
Maintain menu inventory to reduce paper waste; print menus as needed
Support the overall appearance of the restaurant by ensuring details are maintained (e.g., flowers on tables, candles lit, pillows fluffed and arranged, feminine hygiene baskets in restrooms stocked, etc.)
Oversee seating for both AM and PM shifts (working Wednesday–Sunday, 12 PM–8 PM); ensure smooth shift flow by reviewing timelines, maximizing walk-ins while retaining reservation space, and adjusting as needed
Assist management with checking in private events and ensuring spaces are properly allocated and arranged
Share important reservation details with management each shift (e.g., birthdays, anniversaries, VIPs) to ensure proper guest recognition
Prepare and organize Tanti Auguri cards for birthdays and anniversaries, placing them on the appropriate tables to add a personalized touch of hospitality
Act as liaison between management and the host team by communicating updates, expectations, and feedback both ways
Oversee the general functioning of the dining room during meal service, relaying information to managers and service personnel
Maintain an accurate, fair and up-to-date waitlist and seating chart using a computerized system
Take and manage reservations in restaurants that allow reservations
Balance the guest flow among the service stations, taking into account requests for a particular table or server depending on availability
Inform guests when tables are ready, escort them to table, provide menus and introduce the server
Assist with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency
Perform other duties as required or assigned

Skills

Key technologies and capabilities for this role

OpenTableGuest RelationsReservation ManagementHospitality StandardsSeating ManagementEvent CoordinationTrainingMenu Management

Questions & Answers

Common questions about this position

What is the work schedule for this Senior Host position?

The role requires working Wednesday–Sunday from 12 PM–8 PM, overseeing seating for both AM and PM shifts.

Is this a remote or on-site position?

This is an on-site position at Eataly Silicon Valley.

What experience is required for the Senior Restaurant Host role?

Candidates need 1+ year of experience in a high-volume restaurant.

What are the main responsibilities of a Senior Host?

Responsibilities include greeting and seating guests, managing reservations via OpenTable, training new hosts, maintaining restaurant appearance, overseeing dining room flow, and acting as liaison between management and the host team.

What salary or compensation does this position offer?

This information is not specified in the job description.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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