Senior Quality Engineer at Expedia

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

ManufacturingIndustries

Requirements

Major in engineering background with bachelor's degree or equivalent, preferably academic majors of refrigeration engineering and/or physical chemistry
5 years of related experience in manufacturing, product development or technical service environment
Strong career background in consumable medical device or mechatronic instrument industry
Excellent oral and written communication skills in English, able to work in a multicultural environment
Practical and solid hands-on experience on complaint handling

Responsibilities

Establish and maintain necessary quality control plan to designated production lines
Represent the Quality Department in cross-functional teams and activities such as daily stand-up meeting, Gemba walk, etc
Receive and handle customer complaints around the world, and close the complaint cases in timely manner supported by sufficient containment and investigation
Perform trend analyses to relevant functions within Epredia through non-conformance monitoring, identify issues, drive to root cause and implement robust corrective actions
Lead periodic quality activities on basis of quality management system, including but not limited to internal audit, ISO audit, management review, CAPA, risk management, etc
Participate in process/product validations, with proper tracking by Master Validation Plan
May perform other duties as assigned

Skills

Quality Control

Root Cause Analysis

CAPA

Internal Audit

ISO Audit

Risk Management

Process Validation

Trend Analysis

Gemba Walk

Customer Complaint Handling

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees