Senior QARA Customer Operations Manager at Danaher Corporation

Hoegaarden, Flanders, Belgium

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Diagnostics, BiotechnologyIndustries

Requirements

Bachelor's degree and minimum 5+ years’ work experience in a Quality or Regulatory Assurance related field including Biopharma or Life Sciences
Experience in Customer relationship management and proven project/program management
Demonstrated experience with data analysis, creating custom reports and/or standardizing reporting across multiple organizations
The ability to identify, prioritize, and solve problems, including understanding customer inquiries and providing solutions that meet their needs
Strong interpersonal skills and ability to communicate complex information effectively (both written and oral)
Demonstrated experience and proficiency with MS Office word processing, spreadsheet, presentation, and database applications
Preferred: Experience with continuous improvement activities

Responsibilities

Engaging deeply with customers to understand trends, build relationships, and address queries and complaints
Managing daily interactions with stakeholders and customers to ensure accountability and governance, aligning closely with commercial teams
Developing action plans with internal stakeholders and customers to enhance satisfaction and experience
Handling high-urgency cases and escalations for customers, clearly communicating with stakeholders
Collaborating with the Global Quality Team to drive digital improvements to standard GSA reporting and data collection for quality business reviews and other leadership reviews

Skills

Key technologies and capabilities for this role

Quality AssuranceRegulatory AffairsCustomer OperationsStakeholder ManagementComplaint HandlingEscalation ManagementAction PlanningCustomer Relationship ManagementGovernance

Questions & Answers

Common questions about this position

What is the location or work arrangement for this role?

This role can be located at any Cytiva or Danaher location.

What are the required qualifications for this position?

Candidates need a Bachelor's degree and minimum 5+ years’ work experience in a Quality or Regulatory Assurance related field including Biopharma or Life Sciences. Required experience includes customer relationship management, proven project/program management, data analysis, creating custom reports, and proficiency with MS Office applications.

What salary or compensation does this role offer?

This information is not specified in the job description.

What is the company culture like at Cytiva?

Cytiva fosters a culture of belonging where unique viewpoints matter, with a shared commitment to innovate for tangible impact, continuous improvement via the Danaher Business System, and caring for each other, customers, and patients.

What makes a strong candidate for this role?

Strong candidates will have the ability to identify, prioritize, and solve problems, strong interpersonal skills, and the ability to communicate complex information effectively, along with experience understanding customer inquiries and providing solutions.

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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