Senior Service Delivery Manager - Data Center Solutions

Employment Type: Full-time

Salary Range: $132,000 - $253,000 USD (commensurate with location, experience, and internal equity)

Position Overview

Do you love working in a fast-paced and growing organization? Are you interested in enabling organizations to build digital worlds powered by the cloud? At NVIDIA, our employees are passionate about parallel and visual computing. We're united in our quest to transform how graphics are used to address some of the most sophisticated problems in computer science. We need hardworking, creative people to help us take on some once-in-a-lifetime opportunities!

As a key NVIDIA professional services group member, we are looking for a Senior Service Delivery Manager with experience in project delivery in data center environments. In this role, the Service Delivery Manager will handle projects through the project lifecycle from aspiration to production.

Responsibilities

• Establish and maintain effective working relationships with all collaborators.
• Understand high and low-level technical architecture and facilitate debate to drive decisions on appropriate solutions.
• Ensure company requirements are produced to standard promptly.
• Develop & present comprehensive technical solutions to customers.
• Communicate and hold conference calls with internal teams, customers, and partners.
• Lead complex installations.
• Report and advance all observed problems to proper operational partner concern points.
• Handle the communication of project changes and release notices to customers.
• Document technical and operational procedures clearly and concisely.
• Be willing to work irregular hours as required.

Requirements

• BS/MS in Engineering or Computer Science (or equivalent experience).
• 5+ years of experience in project delivery management.
• Minimum five years of experience in providing field services and/or customer support for hardware & software products.
• In-depth knowledge of data center environments, servers, and network equipment.
• Good interpersonal skills and the ability to work directly with customers.
• Supreme leadership skills across broad and diverse functional teams.
• Superb communication and presentation/oral skills.
• Strong social skills and ability to prioritize/multi-task easily with limited supervision.
• Experience leading global projects.

Ways to Stand Out

• PMP Certification
• HPC Clustering or Data-Center technologies

Company Information

NVIDIA is widely considered one of the technology world’s most desirable employers. Some of the world's most forward-thinking and hardworking people are working for us. If you're creative and autonomous, we want to hear from you.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.