Engineering Manager, Data Engineering
TRM LabsSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- Located in North/South American time zones to align with teams and operations
- 5+ years of experience as a Program Manager, Chief of Staff, or Sr. Executive Assistant in a fast-paced, growth-oriented SaaS company
- Understands engineering processes well enough to engage and collaborate effectively with technical teams
- Demonstrates strong leadership skills with a track record of ownership and improvement in operations, projects, and executive support
- Excels in communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels
- Has experience with large presentations, internal communications, continuous reporting, and facilitating efficient meetings
- Proactively understands and addresses leadership support needs, and is passionate about creating a productive and enjoyable work environment
- Thinks strategically and can navigate complex problems, adapting to develop solutions and drive results in a dynamic environment
- Bonus
- Experience in a distributed organization working across multiple timezones
- Experience working with senior engineering leaders that allows understanding and addressing their unique challenges
Responsibilities
- Be a key adviser to the VPE on all aspects of the Customer.io Engineering mission
- Manage and evolve onboarding as a continuous learning system that captures and codifies knowledge, tools, and practices to ensure engineers quickly integrate into teams, culture, and workflows
- Partner with engineering leaders to create clear, measurable roadmap initiatives that align with organizational goals
- Conduct Engineering surveys and receive feedback to continuously monitor and improve the developer experience
- Organize and facilitate department meetings, hackathons, demo days, knowledge-sharing programs, and change management initiatives to drive continuous improvement
- Create and maintain critical reporting frameworks that translate complex data into actionable business and operational insights
- Develop strategies to strengthen Customer.io Engineering’s cross-functional representation through partnership and collaboration
- Participate in the recruitment process by interviewing leadership candidates and providing structured feedback as a key partner
- Maintain and improve the departmental wiki as a central source of truth, streamlining decentralized learning and information accessibility
- Operationalize and scale a culture of knowledge sharing by designing documentation practices and learning systems that improve information flow, decision capture, and knowledge compounding across teams
Skills
Program Management
Engineering Onboarding
Roadmap Planning
Developer Experience
Surveys and Feedback
Meeting Facilitation
Hackathons
Demo Days
Knowledge Sharing
Change Management
Reporting Frameworks
Data Analysis
Cross-functional Collaboration
Recruitment Interviewing
Wiki Management
Customer.io
Marketing automation for customer engagement
About Customer.io
Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.
Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave
Risks
Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.
Differentiation
Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.
Upsides
Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.
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