Senior Product & Operation Manager at Plaid

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Hardware-SoftwareIndustries

Requirements

Bachelor’s degree or above in Business, Product Management, Communication, or a related field
5+ years of experience in product operations, product growth, or PMM roles in internet or AI companies
Prior experience in early-stage or fast-scaling startups where you built operational systems from scratch
Experience working with AI/LLM or AIGC content products (e.g., chatbots, creative tools, or productivity assistants)
Previous exposure to hardware-integrated or multimodal AI products (voice, notes, wearable, etc.)
Ability to translate complex AI concepts into simple, compelling narratives for users
Strong understanding of user lifecycle, retention metrics, and product value communication
Strong data sensitivity and experience using analytics to drive operational decisions
Proven ability to collaborate across product, design, AI, and marketing teams
Excellent communication and project management skills

Responsibilities

Define and execute product operation strategies to effectively communicate Plaud’s product and AI value to users — focusing on value-driven retention and growth rather than pure engagement metrics
Collaborate closely with Product, AI, and Marketing teams to design user journeys, messaging, and feedback loops that enhance product understanding and adoption
Build and lead a product operations function — transforming insights, feature usage data, and user feedback into actionable product and growth strategies
Drive go-to-market readiness and communication for major releases, ensuring consistent messaging around AI capabilities
Establish key metrics and operational processes that connect product value with user impact, creating scalable playbooks for AI-driven product success

Skills

Product Management

Operations

Product Strategy

User Retention

Growth Strategies

User Journeys

Messaging

Feedback Loops

AI Products

Cross-functional Collaboration

Plaid

Connects financial accounts to apps securely

About Plaid

Plaid simplifies financial data management for individuals and businesses by connecting various financial accounts to apps and services. Its main product is a set of APIs that allow developers to integrate financial data into their applications, enabling users to track spending, initiate payments, and access financial services all in one place. Plaid serves a wide range of clients, including app developers and financial institutions, and is used by popular apps like LendingTree and Square. Unlike many competitors, Plaid focuses on providing a comprehensive and scalable platform that supports various financial use cases, such as transactions and identity verification. The company's goal is to enhance the way users interact with their financial data, making it easier and more secure.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$714.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

Risks

Increased competition from API-based banking solutions like FIS's Code Connect platform.

Potential legal challenges, such as PNC's lawsuit over trademark issues.

Demand for enhanced transparency and security in financial data sharing.

Differentiation

Plaid offers seamless financial data integration through robust APIs for diverse clients.

Plaid's Pay by Bank for Bill Pay provides a cost-effective recurring payment solution.

Plaid's strategic partnerships enhance its value proposition in payroll and payment sectors.

Upsides

Plaid's expansion into the Triangle area indicates growth and increased hiring potential.

Partnership with Dwolla enhances Plaid's presence in the secure payments sector.

Collaboration with Ansa expands market reach through pay-by-bank capabilities for merchants.

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