Senior Product Manager, Enablement and Training at RingCentral

Belmont, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

UCaaS, Contact Center, AIIndustries

Requirements

3+ years of experience in CCaaS product management, product marketing, or a related role with a focus on enablement, training, or technical content
Strategic thinking: Ability to think strategically and translate complex product features into clear, actionable, and engaging training content
Exceptional written and verbal communication skills; natural storyteller who can simplify complex topics
Technical acumen: Ability to quickly understand and explain new software products and features (no engineering background required)
User-centric mindset: Strong passion for understanding and improving the user experience, particularly through education and self-service resources
Proven ability to work effectively across multiple teams and stakeholders (collaboration skills)

Responsibilities

Develop the Product Enablement Strategy: Define and execute a comprehensive product enablement and training strategy aligned with product launches, business goals, and customer needs
Create and Manage Training Content: Lead the creation of engaging and scalable training content, including video tutorials, e-learning modules, webinars, and certifications
Oversee Product Documentation: Partner with product teams to ensure help center, knowledge base, and other documentation are accurate, easy to understand, and up-to-date
Analyze and Optimize: Use data and feedback to measure the effectiveness of training programs and documentation; continuously iterate and improve the user learning experience
Serve as a Subject Matter Expert: Act as a go-to resource for customer-facing teams (sales, support, customer success) by developing internal enablement materials and delivering training sessions
Collaborate Cross-Functionally: Work closely with product managers to understand new features and roadmap plans, and with marketing and sales to support go-to-market strategies

Skills

Key technologies and capabilities for this role

Product ManagementEnablement StrategyTraining Content CreationProduct DocumentationCross-Functional CollaborationUser Experience DesignProduct Launches

Questions & Answers

Common questions about this position

What experience is required for this Senior Product Manager role?

Candidates need 3+ years of experience in CCaaS product management, product marketing, or a related role with a focus on enablement, training, or tech.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of cross-functional collaboration is involved in this role?

You will work cross-functionally with product, engineering, marketing, sales, and customer success teams to create learning journeys and support go-to-market strategies.

What makes a strong candidate for this position?

A strong candidate has 3+ years in CCaaS product management or marketing with a focus on enablement and training, plus the ability to drive strategy, create training content, and collaborate cross-functionally.