Senior Product Manager, Enablement and Training at RingCentral

Belmont, California, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

UCaaS, Contact Center, AIIndustries

3+ years of experience in CCaaS product management, product marketing, or a related role with a focus on enablement, training, or technical content
Strategic thinking: Ability to think strategically and translate complex product features into clear, actionable, and engaging training content
Exceptional written and verbal communication skills; natural storyteller who can simplify complex topics
Technical acumen: Ability to quickly understand and explain new software products and features (no engineering background required)
User-centric mindset: Strong passion for understanding and improving the user experience, particularly through education and self-service resources
Proven ability to work effectively across multiple teams and stakeholders (collaboration skills)

Develop the Product Enablement Strategy: Define and execute a comprehensive product enablement and training strategy aligned with product launches, business goals, and customer needs
Create and Manage Training Content: Lead the creation of engaging and scalable training content, including video tutorials, e-learning modules, webinars, and certifications
Oversee Product Documentation: Partner with product teams to ensure help center, knowledge base, and other documentation are accurate, easy to understand, and up-to-date
Analyze and Optimize: Use data and feedback to measure the effectiveness of training programs and documentation; continuously iterate and improve the user learning experience
Serve as a Subject Matter Expert: Act as a go-to resource for customer-facing teams (sales, support, customer success) by developing internal enablement materials and delivering training sessions
Collaborate Cross-Functionally: Work closely with product managers to understand new features and roadmap plans, and with marketing and sales to support go-to-market strategies