Senior Product Manager, App Orders & Check Out at Shippo

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Shipping, LogisticsIndustries

Requirements

5+ years of Product Management experience
2+ years of experience with external-facing API products
Proven track record of delivering great products end-to-end from strategy through execution
Ability to think strategically, prioritize ruthlessly, and execute methodically
Excellent communication skills, both written and verbal, for a variety of audiences with a wide range of technical skill levels

Responsibilities

Lead multiple engineering teams to develop enhancements to label and rating products, as well as API onboarding
In partnership with engineering, create and grow a clear abstraction of carrier capabilities
Research API customers’ pain points and shipping strategies, and classify how the product does or does not meet their needs
Continuously publish research, including competitor announcements, market analysis and trends
Develop a long-term roadmap for core product areas backed by research
Collaborate with other product and engineering teams to build high quality, scalable solutions
Understand and own the shipping domain; empathize deeply with merchants to understand their challenges and model how they ship goods to consumers; contextualize insights to determine the most important problems worth solving
Understand how services are offered as a SaaS platform; empathize deeply with developers to understand their integration challenges; contextualize insights to determine the most important problems worth solving
Develop and execute a strategic roadmap for Label and Rating APIs
Plan and release features and services that enable customers of all types and sizes to fulfill their orders
Champion customers (shippers and external developers) with strategy driven by customer empathy and business acumen
Define success metrics rooted in customer adoption and business impact
Make difficult prioritization decisions based on customer and business impact, known variables and unknown assumptions, and company strategy
Develop a strong strategic view of the suite of API products and how they must change to maximize value
Keep teammates aligned and leverage communication skills to align individuals across Shippo, carrier partnerships, customer success, strategic partnerships, and senior leadership
Engage deeply with engineering partners to identify areas of optimization through process or technology and absorb them into the roadmap

Skills

Key technologies and capabilities for this role

Product ManagementAPI StrategyRoadmap PlanningRate ShoppingCarrier IntegrationsLabel APIsRating APIsCustomer EmpathyPrioritizationSuccess Metrics

Questions & Answers

Common questions about this position

What is the employment type for this Senior Product Manager role?

This is a full-time position.

Is this Senior Product Manager role remote or does it require office work?

This information is not specified in the job description.

What key skills are needed for the Senior Product Manager position?

Key skills include customer empathy, business acumen, strategic roadmap development, prioritization based on impact, effective communication across teams and leadership, and collaboration with engineering partners.

What is the company culture like at Shippo?

Shippo emphasizes customer empathy, business impact, collaboration across teams including engineering, carrier partnerships, customer success, and leadership, with a focus on aligning everyone and solving real customer problems.

What makes a strong candidate for this Senior Product Manager role?

Strong candidates excel at developing strategic roadmaps, leading engineering teams, researching customer pain points, making prioritization decisions based on impact, and communicating effectively to align cross-functional teams.

Shippo

Shipping solution for ecommerce businesses

About Shippo

Shippo provides a shipping solution for ecommerce businesses, marketplaces, and platforms by connecting them to multiple shipping carriers through a single API and dashboard. Users can compare shipping rates, print labels, automate international documents, track shipments, and manage returns all in one place. This integration allows clients to streamline their shipping processes efficiently. Unlike many competitors, Shippo focuses on offering a comprehensive service that works seamlessly with existing ecommerce platforms, making it easier for businesses to handle their logistics. The goal of Shippo is to enhance the shipping experience for its customers, ensuring their success by solving key operational challenges in the ecommerce logistics market.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$150.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Consumer SoftwareIndustries

201-500Employees

Benefits

Medical, dental, & vision

Take-as-much-as-you-need vacation policy

Flexible work hours

Two week-long company wide shutdowns during summer/winter

3 volunteer days off (VTOs)

WFH stipend

Charity donation match up to $100

Professional & career growth

Individual learning stipend

Personal and focused growth

Company off-sites throughout the year

Risks

Increased competition from platforms like Square and Wix could reduce Shippo's market share.

Partnership with Cover Genius may expose Shippo to insurance claims and liabilities.

New tool launches may strain Shippo's resources if not managed efficiently.

Differentiation

Shippo offers a multi-carrier shipping API connecting with over 40 global carriers.

The platform provides comprehensive shipping solutions, including label creation and package tracking.

Shippo's integration with platforms like Wix enhances its accessibility and user experience.

Upsides

Shippo's Addresses API improves address validation, reducing undeliverable packages.

Partnership with Cover Genius offers comprehensive insurance solutions for eCommerce merchants.

Dynamic pricing models optimize revenue and offer competitive rates to customers.

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