Job Description

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Mercury is building the financial infrastructure for modern builders. The Activation team guides customers from their first deposit to their first “aha” moment, designing the systems that help them keep discovering value. This role focuses on the end-to-end user journey, increasing the likelihood of customers taking their next best step. It's about subtle, foundational work that shapes how customers grow and how Mercury grows with them.

About the Team

Activation is a critical lever for Mercury’s growth, driving new signups into enduring customers and establishing the foundation for long-term relationships.

What You’ll Do

• Own the end-to-end user journey from deposit to meaningful engagement.
• Proactively discover and define opportunities to improve the Activation team’s craft, strategy, and execution.
• Set the direction and define prioritized roadmaps for the team.
• Build systems that drive activation through in-product experiences, lifecycle marketing, and experimentation.
• Define customer lifecycle strategies for different segments and product surfaces.
• Partner cross-functionally with Growth Marketing, Revenue, and Product teams.
• Use data and user insights to develop hypotheses, design experiments, and measure impact.
• Help develop sticky experiences that make it simple for customers to adopt and find repeatable value across the platform.

What Sets You Up for Success

• Experience: 7+ years of product management experience, ideally with horizontal, platform, or lifecycle teams. Experience with customer journeys or growth funnels in a product-led company is a plus.
• Skills: Strong product intuition, the ability to turn complex problems into clear strategy, and collaboration across disciplines (design, engineering, marketing, data). A hands-on approach to execution.

Company Information

Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

“Perfection is attained not when there is nothing more to add, but when there is nothing more to take away.”– Antoine de Saint-Exupéry