Senior Product Manager at Kraken

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, UtilitiesIndustries

Requirements

Proven experience leading large, complex products with multiple stakeholders and diverse user needs
Experience with agile product development and user-centered design principles
Ability to work in an ambiguous, dynamic environment, comfortable with uncertainty and constant change (experience in a fast-paced start-up or scale-up is a plus)
Strong team player with the ability to work effectively with global teams
Excellent written and verbal communication skills and ability to interact with people with varying levels of technical knowledge
Strong stakeholder management and negotiation skills, with the ability to balance competing demands and influence decision-making at all levels of the organisation

Responsibilities

Coordinate and prioritise the product roadmap to ensure alignment between Kraken and our clients
Work closely with the software engineering teams, design team, and Client Delivery Leads, to define the product vision and strategy
Gather, consolidate, and break down stakeholder requirements into actionable, incremental tasks
Use deep understanding of customer modeling products to identify and resolve issues, whilst leveraging existing and new technologies to drive improvement
Support the engineering teams to develop product features
Develop relationships with client leads within Kraken Technologies, and interact directly with the client whenever needed
Work across timezones to proactively manage dependencies and drive cross team collaboration
Continuously identify ways to improve visibility, remove blockers, and accelerate development

Skills

Key technologies and capabilities for this role

Product ManagementAICRMCustomer Information SystemsBillingMeter Data ManagementCustomer Profile

Questions & Answers

Common questions about this position

What is the team structure for this Senior Product Manager role?

The Customer Profile product team currently consists of 9 developers and 1 PM, spread across European and APAC timezones, and is reorganizing into subgroups to improve focus and clarity.

Is this a remote position, and what are the work arrangements?

The team is spread across European and APAC timezones, requiring the Product Manager to work across timezones to proactively manage dependencies and drive cross-team collaboration.

What are the key responsibilities of this Senior Product Manager role?

Responsibilities include coordinating and prioritizing the product roadmap, working with engineering, design, and client delivery teams to define vision and strategy, gathering stakeholder requirements, supporting feature development, building client relationships, and managing cross-timezone collaboration.

What is the company culture like at Kraken?

Kraken fosters an innovative, forward-thinking environment focused on building AI-driven solutions for sustainable energy, revolutionizing the utilities industry, prioritizing customer satisfaction, and addressing the climate crisis through collaborative, hands-on work.

What makes a strong candidate for this Senior Product Manager position?

Strong candidates should be hands-on, have deep understanding of customer modeling products, excel at coordinating roadmaps, gathering stakeholder requirements, collaborating across engineering, design, and client teams, and managing work across multiple timezones.

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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