Senior PM/Product Manager (PLG & Developer Experience)
SingleStoreSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Apparel & Fashion, E-commerce, Consumer GoodsIndustries
Requirements
The Senior Product Manager should possess a strong understanding of customer journeys and post-purchase experiences, with a demonstrated ability to lead and elevate customer-facing initiatives. They require experience in logistics and fraud tooling integrations, collaborating with operations and engineering teams to improve reliability and security. Furthermore, they need platform enablement expertise, including building reusable tools and backend services using technologies like Azure and Shopify Functions.
Responsibilities
This role involves leading the post-purchase customer journey, encompassing returns, order tracking, account pages, and transactional emails, ensuring a seamless and branded experience. It also requires owning logistics and fraud tooling integrations, driving platform enablement work, designing internal tooling for the CX team, prioritizing a roadmap that balances business needs with scalability, and partnering closely with various teams to launch high-impact solutions while setting success metrics and iterating based on insights.
Skills
Product Management
Post-Purchase Experience
Platform Enablement
Customer Journey Optimization
Systems and Integrations
Cross-Functional Collaboration
Span
Smart electrical panel for energy management
About Span
Span provides solutions for homeowners to manage and reduce their energy costs through its main product, the SPAN Panel. This smart electrical panel allows users to monitor and control their energy usage on a circuit-by-circuit basis via the SPAN Home App. The panel integrates with existing home energy systems, including storage systems and electric vehicle (EV) chargers, enabling homeowners to schedule EV charging during off-peak hours and prioritize essential circuits during power outages. Span's approach focuses on helping homeowners save on energy bills, claiming potential reductions of 15%, while also extending battery life by 40%. Unlike competitors, Span offers a program for electricians to become SPAN Authorized Installers, providing them with training and support, which creates additional revenue opportunities. The goal of Span is to empower homeowners, especially those in older homes, to upgrade their energy systems efficiently and cost-effectively.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$223.5MTotal Funding
SERIES_BCompany Stage
EnergyIndustries
201-500Employees