Lead Product Manager
Cars CommerceSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Customer Service, Contact Centers, TechnologyIndustries
Requirements
- 5+ years of product management experience, ideally in B2B SaaS, machine learning platforms, developer products, or technically complex systems
- A strong sense of ownership and willingness to dive into details to ensure the right product is delivered
- Demonstrable success developing deep reliable networking relationships within your product verticals
- Proven ability to make decisions with data, including defining success metrics, analyzing performance, and adjusting strategy based on results
- Experience structuring ambiguous problem spaces, bringing clarity, defining strategy, and driving alignment across multiple teams both inside and outside of R&D
- Excellent communication and collaboration skills, enabling you to work effectively with engineers, designers, senior leaders, and enterprise customers
- Comfort operating in fast-paced, evolving environments, with the ability to adapt as customer needs, technology, or priorities shift
- Nice to have
- Hands-on experience with AI/ML or building products powered by LLMs, fine-tuning, or agentic architectures
- Experience in high-growth startups, shipping products in rapidly changing markets
- Background in real-time systems, conversational AI, or contact center technology
Responsibilities
- Develop, refine, and lead alignment on a strategy and roadmap shaping a critical part of Replicant’s vision for the next generation of AI customer service, balancing long-term vision with iterative delivery and continuous learning
- Gather signal by networking with customers, prospects, industry leaders, and competitors
- Translate roadmap into actionable projects for engineering and design teams through thoughtful, expressive product requirements documents (PRDs). Follow these projects up with experiments and success metrics
- Partner with Engineering and Design to ship creative, high-quality, reliable, and scalable features, ensuring our customers have products to build industry-leading AI bots
- Establish and monitor product metrics including accuracy, containment, task success rates, CSAT, and cost efficiency, and use them to guide decisions
- Stay current on the evolving landscape of large language models, evaluation frameworks, and competitive offerings, ensuring Replicant maintains a technical and strategic edge
Skills
Product Management
Roadmap Development
Customer Interviews
LLMs
Voice AI
AI Agents
Conversation Intelligence
Enterprise Software
Agile Development
Replicant
AI-powered customer service solutions provider
About Replicant
Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Risks
Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.
Businesses are developing in-house AI solutions, reducing third-party dependency.
Privacy concerns and regulatory scrutiny around AI voice data are increasing.
Differentiation
Replicant offers seamless integration with IVR, CCaaS, and CRM systems.
The platform provides 24/7 availability, eliminating customer wait times.
Replicant's AI understands complex speech patterns, including slang and humor.
Upsides
Voice AI is increasingly used to enhance customer service experiences.
AI-driven solutions are expanding into industries like healthcare and finance.
Demand for 24/7 customer service solutions is rising globally.
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