[Remote] Senior Product Designer, Insurance at Alma

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health Care, Health Insurance, BiotechnologyIndustries

Requirements

Candidates should have 5+ years of experience in product design or user experience design, ideally within healthcare, fintech, or another highly complex domain. A portfolio showcasing deep understanding of user needs, ability to translate complex systems into seamless experiences, and creative problem-solving is required. Fluency in digital design and prototyping tools, especially Figma, is essential. Comfort in a fast-paced, metrics-driven environment, ability to make decisions with imperfect information, and adapt quickly are necessary. The ideal candidate is curious, ambitious, empathetic, strategic, passionate about user research, and motivated by Alma's mission.

Responsibilities

The Senior Product Designer will partner closely with Product Managers, Engineering Managers, and the Lead Product Designer to solve challenging problems in the insurance space. They will lead the design of scalable, intuitive user experiences for providers and clients related to insurance claims and coverage. The role involves applying service design and systems thinking to improve workflows, driving research activities to understand user needs, and sharing ideas through sketches, wireframes, and prototypes. Collaboration with cross-functional teams like Ops, Product Marketing, and Analytics is expected, as is contributing to the design system and best practices.

Skills

Product Design

Service Design

Systems Thinking

User Research

User Experience (UX)

Insurance Claims Processing

Eligibility

Collaboration

Problem Solving

Alma

Digital platform connecting clients with therapists

About Alma

Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.

New York City, New YorkHeadquarters

2018Year Founded

$214.5MTotal Funding

SERIES_DCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Wellness Program

Home Office Stipend

Parental Leave

Paid Holidays

Unlimited Paid Time Off

Risks

Increased competition from platforms like Headway and SonderMind could impact Alma's market share.

Rapid expansion to 8,000 providers may challenge service quality and support.

Regulatory changes in telehealth reimbursement policies could affect Alma's business model.

Differentiation

Alma partners with insurance companies to make therapy more affordable for clients.

The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.

Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.

Upsides

Alma raised $130 million in Series D funding to expand its platform and services.

The decreasing stigma around mental health is increasing demand for Alma's services.

Alma's integration of AI can enhance client-matching algorithms and service delivery.

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