Staff Product Designer - Banking Experience
MercuryFull Time
Expert & Leadership (9+ years)
Candidates should have 5+ years of experience in product design or user experience design, ideally within healthcare, fintech, or another highly complex domain. A portfolio showcasing deep understanding of user needs, ability to translate complex systems into seamless experiences, and creative problem-solving is required. Fluency in digital design and prototyping tools, especially Figma, is essential. Comfort in a fast-paced, metrics-driven environment, ability to make decisions with imperfect information, and adapt quickly are necessary. The ideal candidate is curious, ambitious, empathetic, strategic, passionate about user research, and motivated by Alma's mission.
The Senior Product Designer will partner closely with Product Managers, Engineering Managers, and the Lead Product Designer to solve challenging problems in the insurance space. They will lead the design of scalable, intuitive user experiences for providers and clients related to insurance claims and coverage. The role involves applying service design and systems thinking to improve workflows, driving research activities to understand user needs, and sharing ideas through sketches, wireframes, and prototypes. Collaboration with cross-functional teams like Ops, Product Marketing, and Analytics is expected, as is contributing to the design system and best practices.
Digital platform connecting clients with therapists
Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.