Senior Product Designer, Benefits

New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Government BenefitsIndustries

Requirements

Candidates must have 5+ years of experience designing and shipping high-quality, mobile-centric products in complex domains, with a proven ability to lead projects independently from discovery through delivery in fast-paced, ambiguous environments. Strong skills in using data and user research to inform design decisions, excellent communication and collaboration skills, and proficiency with prototyping tools like Figma are essential. A background in financial products, government benefits, healthcare, or other regulated industries is a plus.

Responsibilities

The Senior Product Designer will own and lead the design for the core EBT balance checking experience, translating product goals and user needs into design decisions across the product development lifecycle. They will collaborate closely with product, engineering, research, and marketing teams to shape roadmaps, scope features, and iterate quickly. Responsibilities also include running user research, synthesizing insights, contributing to and evolving the design system, and advocating for craft and consistency across the product.

Skills

Product Design

Mobile-centric products

User Research

Design Systems

Prototyping

Wireframing

User Interface (UI) Design

User Experience (UX) Design

Cross-functional collaboration

Product Strategy

Design Iteration

Propel

Mobile app for managing social benefits

About Propel

Propel focuses on improving access to social welfare resources for low-income Americans through its mobile app, Providers. This app allows users to easily check their EBT balances without needing to call a customer service number, making it more convenient for them to manage their benefits. Additionally, Providers offers personalized deals, such as coupons and resources, to help users save money, as well as job postings that cater to various schedules, from temporary gigs to full-time positions. Propel distinguishes itself from competitors by specifically targeting the needs of low-income individuals who are often neglected by traditional tech solutions. The company's goal is to enhance the user experience of America's safety net and to raise awareness about critical issues like Medicaid churn, ensuring that users can navigate these challenges effectively.

New York City, New YorkHeadquarters

2014Year Founded

$85.6MTotal Funding

GRANTCompany Stage

Consumer Software, Social ImpactIndustries

51-200Employees

Benefits

Generous vacation policy

Unlimited sick days

Medical, dental, & vision coverage

401k with employer match

16 weeks parental leave

New tech tools

Remote first

Risks

Competition from new fintech startups may erode Propel's market share.

Changes in EBT and SNAP policies could affect Providers app functionality.

Reliance on partnerships poses risks if key partners withdraw or change terms.

Differentiation

Propel's Providers app offers instant EBT balance-checking, unlike traditional methods.

Providers app integrates job postings, aiding users in finding suitable employment opportunities.

Propel addresses Medicaid churn, helping users navigate post-pandemic healthcare challenges.

Upsides

Partnership with Papa Murphy's enhances user engagement through tailored offers.

Real-time payment tools integration could improve users' financial health.

Free tax filing services increase user retention and attract new users.

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