Senior Player Relations Manager at Tencent

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

GamingIndustries

Requirements

Proven experience and ability in creating and establishing communities in the AAA PC & Console games space
Exhibit a strong sense of empathy, understanding the needs and perspectives of diverse player communities
Curious nature to explore and experiment with new ways to engage with and surprise and delight players
Strong organization skills with proven ability to manage multiple projects at once
Demonstrated understanding of community platforms e.g. Discord, Reddit and others
Ability to exercise sound judgement and critical thinking when confronted with challenges
Excellent communicator with ability to engage and collaborate with stakeholders across teams
Passion for gaming and a deep understanding of player motivations, preferences, and behaviors, particularly within the "Shooter" genre

Responsibilities

Build and maintain relationships with players creating a vibrant, engaging and loyal community
Collaborate cross-functionally with game design, marketing, and insights teams to align engagement initiatives with overall product goals
Craft strategic and tactical plans tailored to specific channels, driving engagement and growth as needed
Share ongoing insights about key community best practices, trends, topics, and needs
Design and execute innovative community programs to grow and provide value to the player base as well as sustain excitement and engagement
Foster direct, meaningful relationships with players to build trust and loyalty
Identify potential risks and opportunities within the community, working closely with internal stakeholders to relay, monitor, and resolve feedback
Analyze engagement metrics to uncover trends, create campaigns for welcoming new players, and prepare reports that turns feedback from multiple channels into actionable strategies

Skills

Community Management

Player Engagement

Cross-Functional Collaboration

Strategic Planning

Community Programs

Player Feedback Analysis

Engagement Metrics

Risk Identification

Tencent

Internet platform for social, gaming, fintech

About Tencent

Tencent is a technology company that focuses on enhancing the daily lives of internet users and assisting businesses in their digital transformation. It operates in various sectors, including social networking, entertainment, fintech, and cloud computing. Tencent's main products include WeChat, a messaging and mobile payment app with over a billion users, and Tencent Games, which produces popular video games like Honor of Kings and PUBG Mobile. The company generates revenue through online advertising, subscription services, in-app purchases, mobile payments, and cloud services. Unlike many competitors, Tencent has a diverse business model that allows it to serve both individual users and enterprises effectively. The goal of Tencent is to enrich user experiences and support businesses in their digital journeys.

Shenzhen, ChinaHeadquarters

1998Year Founded

$31.5MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, Fintech, AI & Machine Learning, GamingIndustries

10,001+Employees

Benefits

Professional Development Budget

Risks

Tencent's addition to the US blacklist may affect its operations and partnerships.

Developing Call of Duty mobile version may lead to competitive tensions with Microsoft.

Investment in blockchain exposes Tencent to volatile regulatory environments.

Differentiation

Tencent's WeChat app integrates messaging, social media, and mobile payments seamlessly.

Tencent Games is a global leader with popular titles like Honor of Kings and PUBG Mobile.

Tencent Cloud offers scalable solutions for businesses, enhancing digital transformation efforts.

Upsides

Tencent's investment in blockchain technology could enhance its fintech and cloud services.

The Hunyuan-Large language model advances Tencent's AI capabilities in social networking and gaming.

Collaboration with DYXnet on AI solutions opens new avenues in digital transformation services.

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