Senior Platform Architect

San Diego, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must have 8+ years of progressive experience in a professional services organization or equivalent education, with a strong understanding of AI integration into work processes. Experience with ServiceNow HR Service Delivery (HRSD) and Customer Service Management (CSM) implementations is mandatory, as is management consulting experience. The role requires the ability to travel up to 80% and includes a need for creativity, comfort working independently in a fast-paced environment, and proven success in resolving complex issues through analysis. Enterprise architecture experience and ServiceNow certifications in aligned workflows are also required.

Responsibilities

The Senior Platform Architect will serve as a technical advisor, guiding customers in establishing a ServiceNow platform foundation and designing solutions to improve outcomes. Responsibilities include ensuring customers adhere to leading practices for instance strategy, technical governance, core data, integrations, and platform health. This role involves collaborating with customer executives, platform owners, enterprise architects, and development teams, as well as providing technical expertise across multiple engagements. The architect will develop customer roadmaps, translate business goals into architectural blueprints, and position ServiceNow as a digital transformation platform. Key duties include managing technical governance, delivery operating models, and instance health by reducing technical debt and aligning with leading practices. Additionally, the architect will support sales efforts by scoping engagements and contributing to the development of leading practices for the ServiceNow platform.

Skills

Platform Architecture

Technical Advisory

Instance Strategy

Technical Governance

Core Data Management

Integrations

Platform Health

Solution Design

Consulting

AI-enhanced Technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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