Senior Platform Architect

Addison, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates should have experience guiding customers through digital transformation journeys, leading solutioning and scoping discussions, and driving the successful delivery of strategic projects. A strong understanding of ServiceNow platform strategy, technical governance, core data, integrations, and platform health is essential. Experience engaging with senior stakeholders, including customers' Enterprise Architects, platform owners, and development teams, is required. The role also necessitates maintaining skills and certifications on specific ServiceNow workflows.

Responsibilities

The Senior Platform Architect will provide architectural guidance, technical governance, and best practices across assigned contracts, typically for larger accounts. They will build strong relationships with customer technical and business leaders to align ServiceNow solutions with business strategy. Responsibilities include collaborating with GTM, Delivery, and other teams, helping customers establish a technical foundation on the ServiceNow Platform, and designing solutions for long-term value. The architect will ensure customers use leading practices for instance strategy, technical governance, core data, integrations, and platform health. They will guide customer, partner, and internal teams on technical architecture, translate business goals into a customer roadmap, and manage technical governance and a delivery operating model. Additionally, the role involves supporting sales efforts by scoping and estimating engagements and contributing expertise on the ServiceNow platform.

Skills

Platform Architecture

Solutioning

Scoping

Digital Transformation

Technical Governance

Best Practices

Stakeholder Management

Cloud Platform

Agile Methodologies

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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