Senior Order Support Specialist - German speaking at Thermo Fisher Scientific

Budapest, Hungary

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, BiotechnologyIndustries

Requirements

German speaking
Minimum of 2-3 years’ customer service experience in an SSC/multinational/office environment
Experience with ERP systems preferred but not essential
High school diploma or Government Body award required; Bachelor’s Degree preferred
Competent Microsoft Office user
Strong written and verbal communication skills
Good organizational skills and ability to prioritize workload effectively
Good problem-solving skills and ability to multitask under tight deadlines
Demonstrate high integrity, compliance, attention to detail, and accuracy
Self-motivation, enthusiasm, positive attitude, team player
Judgment and diplomacy in dealing with internal and external customers
Ability to work on own initiative on daily routine tasks and solve system issues
Ability to deal with ambiguity, act without all details, sense of ownership, see the bigger picture, “can-do” attitude, proactive solution-focused mindset

Responsibilities

Be a role model and provide exceptional customer service to external customers and internal stakeholders in administration, order management, quotations, master data
Deal with complex customer requirements, manage escalations, process and follow up requests within division guidelines, liaise with partner functions (sales, commercial, distribution, finance) to fulfill requests or resolve issues
Become proficient in Customer Relationship Management systems
Adhere to company policies, operational regulations, and departmental training guidelines
Deliver on daily/weekly/monthly key performance indicator metrics; engage in efficiency and productivity initiatives
Play a key role in assignments/projects as required by business expectations
Consistently apply process expectations, demonstrate attention to operational details, leverage computer systems for high data accuracy and quality; develop and review training materials, contribute to new joiner trainings
Use relevant daily customer service reports
Assess individual customer requirements and direct activities to appropriate partner departments if required
Participate in cross training and cross support activities, including joining assignments to other customer service teams to meet seasonal business requirements

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ManagementQuotationsMaster DataCRM SystemsEscalation ManagementGerman Language

Questions & Answers

Common questions about this position

What is the location for this Senior Order Support Specialist position?

The position is based at the new Shared Service Center in Budapest, Hungary.

Is this a full-time role?

Yes, this is a full-time employment position.

What skills are required for this role?

Required skills include high integrity and compliance, attention to detail and accuracy, and good problem-solving skills. Proficiency in Customer Relationship Management systems and German language skills are also needed for the role.

What are the key responsibilities of this position?

Key responsibilities include providing exceptional customer service in administration, order management, quotations, and master data; handling complex customer requirements and escalations; becoming proficient in CRM systems; and meeting KPI metrics.

What makes a strong candidate for this Senior Order Support Specialist role?

A strong candidate should demonstrate high integrity, attention to detail, problem-solving skills, and the ability to handle complex customer escalations while adhering to company policies and KPIs.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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