Senior Order Support Specialist - Dutch Speaking at Thermo Fisher Scientific

Budapest, Hungary

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Scientific Instruments, PharmaceuticalsIndustries

Requirements

Dutch speaking
A minimum of 2-3 years’ customer service experience in an SSC/multinational/office environment
Experience with ERP systems preferred but not essential
Requires a high school diploma or a Government Bod (equivalent)
Demonstrate high integrity and compliance
Display attention to detail and accuracy
Good problem-solving skills and ability to multitask under tight deadlines
Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
Strong written and verbal communication skills
Good organizational skills and the ability to prioritize workload effectively
Must demonstrate judgment, diplomacy in dealing with internal and external customers
Work on own initiative on daily routine tasks as well as solving system issues
Ability to deal with ambiguity, to act without having all details available, have a sense of ownership of roles and responsibilities and ability to see the bigger picture, demonstrate a “can-do” attitude and a proactive solution-focused mindset
Competent Microsoft Office user

Responsibilities

Be a role model and provide exceptional customer service experience to external customers and internal stakeholders in the field of administration, order management, quotations, master data
Deal with complex customer requirements, manage escalations, processing and follow up all relevant requests within the division’s guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers’ requests or resolve issues to ensure timely handling of enquiries
Become proficient in Customer Relationship Management systems
Adhere to company policies, operational regulations and departmental training guidelines
Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives
Play a key role on assignments/projects as required by business expectations
Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality. Develop and review training materials and contribute to new joiner trainings
Use relevant daily customer service reports
Assess individual customer requirements and if required direct activities to appropriate partner departments
In order to meet the seasonal requirements of the business, it might be required to participate in cross training and cross support activities, which involve joining assignments to other customer service teams

Skills

Key technologies and capabilities for this role

DutchCustomer ServiceOrder ManagementQuotationsMaster DataCRM SystemsEscalation Management

Questions & Answers

Common questions about this position

What is the location for this Senior Order Support Specialist position?

The position is based at the new Shared Service Center in Budapest, Hungary.

Is this a remote role or does it require office work?

This is an office-based role in an office environment with a standard Monday-Friday schedule.

What skills are required for this role?

Key skills include demonstrating high integrity and compliance, displaying attention to detail, proficiency in Customer Relationship Management systems, and handling complex customer requirements with escalations.

What are the main responsibilities of the Senior Order Support Specialist?

Responsibilities include providing exceptional customer service in administration, order management, quotations, and master data; managing escalations; becoming proficient in CRM systems; and meeting KPI metrics.

What makes a strong candidate for this position?

A strong candidate should be a role model in customer service, proficient in handling complex requirements and escalations, detail-oriented, and able to meet performance metrics while contributing to training and projects.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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