Senior Operations Manager at Keywords Studios

Suginami City, Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Video GamesIndustries

Requirements

At least 3 years of experience as an Operations Manager in Customer Support/Player Support
Relevant hands-on P&L experience
Bachelor’s degree of any course or relevant
Fluent in Japanese & English
Working knowledge of tools such as MSOffice, Tableau, Power BI, GSuite, etc
Strong analytical skills
Ability to create financial and performance reports for clients and stakeholders
Knowledge of advanced Google Sheet formulas
Excellent communication skills (spoken and written)
Organizational skills
Strong client management skills
Keen observer
Ability to resolve conflicts efficiently

Responsibilities

Oversee and direct the activities of assigned projects
Oversee and manage Project KPIs such as: CSAT, Quality, Staffing, and Service Level
Develop individual and team goals and implement plans to achieve objectives
Lead, manage, motivate, and develop Operations Manager(s) to drive operational excellence and continuous process improvement
Ensure compliance with all established policies and procedures
Serve as the project lead for client management and communication
Oversee the timely resolution of client requests and escalations
Complete tasks delegated/assigned by the Player Support Manager
Create development plans for team members and support their professional growth
Responsible for creating invoices and the overall financial health of projects
Perform other tasks as required

Skills

Tableau

Power BI

GSuite

MS Office

Google Sheets

P&L Management

Financial Reporting

KPIs

Client Management

Analytical Skills

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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