Senior Office Manager (all genders) at Zalando

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-Commerce, Fashion, RetailIndustries

Requirements

Passion for creating outstanding office experiences and developing office management work environment and service processes
Holistic and strategic view on all office management services, actively designing smooth processes
Focus on developing smart, data-driven solutions for processes and the entire work environment
Ability to derive strategic recommendations from KPIs, NPS, surveys and define new, innovative service standards
Strong networking skills and close collaboration with internal service departments (e.g., Workplace, Facility, Security) and external service providers to create seamless end-to-end processes
Hands-on mentality to identify potentials for more efficient, automated, and user-friendly processes
Pronounced service orientation, creating unforgettable moments for employees, applicants, and guests
Eye for detail and the big picture
Ability to quickly immerse in new topics, independently and proactively gather required information
Agile, flexible, and proactive approach; willingness to handle operational tasks and be on-site in offices
Ability to recognize need for action without detailed instructions

Responsibilities

Measure employee satisfaction in the office (e.g., via surveys and KPIs) and derive improvement measures for the office environment in coordination with the team, including planning and conducting site inspections
Support steering and further development of external reception service provider, immerse in their processes (especially access management and emergency processes), and ensure continuous process optimization
Develop and manage relevant KPIs, establish quality standards and measures, and handle topics like GDPR compliance
Implement important projects that sustainably improve employees' daily work and support the company vision

Skills

Office Management

Service Design

Process Optimization

Data-Driven Decision Making

KPIs

NPS

Stakeholder Management

Project Management

Automation

Facility Management

Vendor Management

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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